Social Worker-Manager of Coordination of Care, Full Time Days

Cape Fear Valley Health

1d•Onsite

About The Position

Responsible for the leadership and supervision of the Social Work Case Management staff within the Coordinator of Care Department including monitoring/evaluating staff performance, providing, and mentoring ensuring compliance with applicable laws, standards and regulation governing the performance and managing daily operations of assigned staff. Assists to develop services, policies, and procedures as well as coordinates department activities related to and integrating all aspects of case management within the Coordination of Care Department. Adheres to patient experience initiatives and champions customer service excellence.

Requirements

Master’s degree in Social Work (MSW) required
Current or pursuing LCSW/LCSWA license in North Carolina required
Knowledge of federal regulations and community resources
Written and verbal communication skills essential
Excellent interpersonal communication and negotiation skills
Ability to communicate effectively and work with people of all social, economic and cultural background
Self-motivated, proven written, telephonic and electronic communication skills, assertive and persuasive in interactions with customers, peers, management and core staff served
Strong organizational and time management skills, as evidenced by capacity to prioritize multiple tasks and role components
Proficiency in various computer programs including Microsoft Office and electronic medical record system
Ability to demonstrate respect and team building
Flexible, open-minded and adaptable to change
Ability to work collaboratively with department staff, physicians and healthcare professionals at all levels to achieve established goals, improve quality of outcomes, maintain or exceed The Joint Commission (TJC) standards and state mandates as they apply to the department operations
Some light carrying and lifting may be required
Occasional walking may be required to access all areas of the Medical Center
Ability to effectively communicate verbally to patients, family members, personnel and physicians
Near visual acuity to proofread hand and typewritten materials
Manual ability to use telephones and computer keyboards
CSW - NC Social Work Certification And Licensure Board

Nice To Haves

Professional Certification in Case Management or Social Work (CSW, CCM, or ACM) preferred
Experience in Social Services, Home Health, Hospice or Acute Care setting preferred
Acute Care Case Management preferred
Previous community health experience preferred

Responsibilities

Leads, supervises, and directs the practice of the Social Workers and Discharge Planning Assistants in the Coordination of Care Department
Maintains updated knowledge of Medicare and Medicaid regulations changes and provides communication and facilitations of new process changes as necessary to maintain compliance
In collaboration with the Nurse Manager, identifies cases for referral to Physician Advisor to support timely progress of patient along the continuum
Manages Guardianship process
Manages and facilitates the Involuntary Commitment Process (IVC)
Facilitates issuance of Hospital-Issued Notice of Non-coverage (HINN) which is the letter provided to patients informing them of insurance noncoverage on complex cases
Facilitates issuance of Advance Beneficiary Notice (ABN) for non-covered services for complex discharge patients
Ensures expeditious response to patient and patient family complaints, resolution of patient issues and reporting of unresolved issues
Monitors individual and aggregate Social Work caseloads and adjusts assignments accordingly
Serves as preceptor for newly hired Social Workers and Discharge Planning Assistants as requested by the Leadership Team
Other duties as assigned