Social Worker (LMSW/LMHC)

Lenox Hill Neighborhood•New York, NY

8h•$69,682 - $88,400•Onsite

About The Position

Lenox Hill Neighborhood House, a leading human services provider founded in 1894, offers a wide range of integrated services including social, educational, health, housing, mental health, nutritional, and fitness programs. Serving 16,000 individuals annually from ages 3 to 103 on Manhattan's East Side, their clients include seniors, unhoused adults, children and families, and individuals with disabilities. The organization is dedicated to improving the lives of those in need. The Social Worker will be a key member of the Women's Mental Health Shelter team, a 24-hour program for homeless women aged 45 and over with histories of mental illness. This program provides a comprehensive continuum of care, including social work, medical, nursing, psychiatric care, peer support, housing placement, benefits assistance, arts, recreation, and nutrition programs. The goal is to help clients transition from homelessness to permanent housing, achieve mental health stability, and secure housing. The role requires a focus on community-based human services with a social justice lens, supporting clients in optimizing wellness and achieving permanent housing.

Requirements

Excellent interpersonal, engagement, and relationship-building skills to work effectively with clients.
Compassionate, energetic, organized, and self-motivated.
Ability to communicate effectively with a variety of stakeholders and demonstrate strong teamwork skills.
Ability to effectively engage clients with complex behavioral health needs using a person-centered, trauma-informed, and harm reduction approach, while maintaining professionalism and appropriate boundaries in a fast-paced environment.
Willingness to work full-time, Sunday through Thursday, 9:00am–5:00pm, with one later shift day per week (11:00am–7:00pm or 12:00pm–8:00pm).
Licensed Master Social Worker (LMSW), Licensed Mental Health Counselor (LMHC) or Licensed Clinical Social Worker (LCSW) credentials are required.
Must be fully vaccinated against Covid-19 (except where valid medical exemptions apply) and will be required to submit proof prior to onboarding.

Nice To Haves

Experience working directly with unhoused populations, individuals experiencing severe and persistent mental illness (SPMI), substance use, trauma, and/or residential or shelter-based services.
Experience supporting women experiencing homelessness and co-occurring mental health and medical complexities is strongly preferred.
Flexibility in schedule based on programmatic needs is preferred.
Spanish fluency is strongly preferred.

Responsibilities

Provide comprehensive social services and case management to an assigned caseload of clients, many of whom have diagnoses including Major Depression, Bipolar Disorder, Schizophrenia, Anxiety Disorders, and co-occurring substance use and medical complexities.
Complete initial Independent Living Plans (ILPs), psychosocial assessments, intake needs assessments, and required mental health screenings within 24–48 hours of a client’s admission to the shelter, ensuring timely assessment of client needs, service planning, and regulatory compliance.
Complete comprehensive assessments and required documentation, including psychosocial assessments, biweekly Independent Living Plans (ILPs), 2010E applications for supportive housing, CAPS surveys for assigned clients on their caseload.
Assist clients in securing and maintaining government benefits (e.g., Medicaid, Medicare, SNAP, Access-A-Ride, Lifeline, EPIC, SSI/SSD, etc.) and connect clients to on-site and community-based mental health and medical services.
Assist with treatment planning and implementation, case conferences, and weekly clinical staff meetings, while collaborating effectively with on-site psychiatric and medical providers.
Support clients in developing substance use, harm reduction, cessation, and recovery goals through a person-centered and trauma-informed approach.
Facilitate clinical, psychoeducational, and support groups/workshops that promote mental wellness, coping skills, and independent living.
Provide crisis intervention, de-escalation, and conflict resolution to support clients in navigating crises in a safe, respectful, and person-centered manner.
Provide client escorts to housing tours, medical and mental health appointments, public benefits appointments, and other community-based services as needed to support client engagement, service access, housing stability, and continuity of care.
Provide ongoing aftercare support to clients transitioning to permanent housing, including weekly and monthly follow-ups to promote housing stability and connect clients to ongoing support services.
Ensure timely, accurate, and comprehensive documentation of all services provided in appropriate databases and systems in accordance with agency and regulatory requirements.
Interface daily with clients, providing excellent customer service, responding to questions, and addressing client needs in a respectful and compassionate manner.
Support the day-to-day operations of the Women’s Mental Health Shelter and ensure services are delivered in accordance with agency standards, high-performance expectations, and government regulations.
Collaborate with interdisciplinary staff across departments at Lenox Hill Neighborhood House, as well as external community-based organizations and service providers, to maximize resources and improve client outcomes.
Complete all other responsibilities and duties as assigned by the Clinical Director

Benefits

Comprehensive health insurance choices for staff and their families- at no cost to staff
Extensive paid time off – 25 days’ vacation and discretionary time; 13 holidays; and substantial sick time
Pension plan (Defined Benefit) provided at no cost to employees plus other retirement savings plans
Wonderful paid parental leave policy for all staff
Professional Development Opportunities – conferences, trainings, lectures and more
Free Life Insurance – 3x annual salary
Pre-tax Flexible Spending Accounts for Medical, Dependent Care and Parking/Mass Transit
Supplemental Insurance Coverage (Accident, Hospital and Critical Illness)
Monthly Film and Dinner nights, bowling parties, Mets and Yankee games, cruises, food trucks, holiday parties, parties on our two Green Roofs, chocolate event for Valentine’s Day and ice cream socials, and much more.
State-of-the Art Fitness Center, Gym and Swimming Pool
Staff yoga and boot camp classes (six a week), swimming lessons and lap swim for staff
PSLF (Public Service Loan Forgiveness) Eligible Employer