Social Worker III - QA (122400438)

Cumberland County • 1225 Ramsey Street Fayetteville, NC

9d • Onsite

About The Position

This position, in the Performance Management Section in Administration, is focused on data management, case reviews and quality assurance for social work services in the Children Services and Adult Services sections, as well other duties, identified by Agency leadership in support of Agency needs and processes. The primary purpose of this team is to provide training and to use quality assurance analysis and case reviews to assure compliance with federal, state, and agency policies. This position has the responsibility of reviewing records and conducting service audits. This will be achieved by analyzing cases, compiling individual and team data, developing and analyzing agency wide reports, and implementing standardized work methods. Quality assurance analysis and program review is essential to assure quality social work services are provided. This position is responsible for quality assurance analysis and reporting and providing feedback to supervisors regarding their findings. This feedback shall include organization of work, work methods, policy clarification and whether basic social work practices are being applied. This position is focused on ensuring that all services staff are administering the program uniformly, accurately and timely through the use of standardized forms and interpretation of policy. This employee's primary responsibility is to monitor performance, using case reviews, process reviews and data analysis. This employee uses case reviews to evaluate adherence to State and Agency policy guidelines and to assess the quality of work performed by the case manager. This employee will also perform other duties as directed by their immediate supervisor or the services director as they pertain to assuring quality performance in the services provided by the agency. This employee will have input in the developing of training, which reduces error rates, improves program integrity, and enhances services provided.

Requirements

• Master's degree in social work from an accredited school of social work; OR Bachelor's degree in social work from an accredited school of social work and completion of the Child Welfare Collaborative (Child Welfare positions only); Bachelor's degree in social work from an accredited school of social work and one year of directly related experience; OR a Master's degree in counseling in a human services field and one year of social work or counseling; OR a Bachelor's degree in a human services field from an accredited college or university and two years of directly related experience; OR Bachelor's degree from an accredited college or university and three years of directly related experience; OR an equivalent combination of training and experience.
• Directly Related Experience is defined as Human Services experience in the areas of case management, assessment and referral, supportive counseling, intervention, psycho-social therapy and treatment planning.
• Above average verbal and written communication skills.
• Ability to interact with employees and the public at all levels.
• Ability to read, analyze, and accurately interpret Federal and State regulations, technical procedures and regulatory guidelines.
• Ability to write reports.
• Valid North Carolina Driver's License.
• Ability to operate motor vehicles for Cumberland County.
• Willingness to submit to drug testing.
• Ability to pass a law enforcement background check.
• Use of employee's personal vehicle.
• Willingness to assist in emergency and/or disaster situations.
• Adherence to Cumberland County Department of Social Services' strict dress code policy, including specific guidelines related to tattoos and body piercing.

Nice To Haves

• Related work experience in the performance of quality assurance functions, or evaluation activities in a human services agency.

Responsibilities

• Reviewing records and conducting service audits.
• Analyzing cases, compiling individual and team data, developing and analyzing agency wide reports, and implementing standardized work methods.
• Providing feedback to supervisors regarding organization of work, work methods, policy clarification and whether basic social work practices are being applied.
• Monitoring performance, using case reviews, process reviews and data analysis.
• Evaluating adherence to State and Agency policy guidelines and assessing the quality of work performed by the case manager.
• Performing other duties as directed by their immediate supervisor or the services director as they pertain to assuring quality performance in the services provided by the agency.
• Assisting in the development of training to reduce error rates, improve program integrity, and enhance services provided.

Benefits

• College transcripts may be submitted on-line via the attachment feature or mailed to Cumberland County Department of Social Services, P.O. Box 2429, Fayetteville, NC 28302. Prior to employment start date, an official transcript must be presented in its original unopened envelope.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level