Social Worker Assistant

Family Health Centers of San Diego • San Diego, CA

1d • Hybrid

About The Position

Under the supervision of the Social Worker and PACE leadership, provides support services to assist participants and caregivers in navigating community resources, social service programs, and care coordination needs. Assists with case management activities, documentation, participant follow-up, and coordination of services to support participants in remaining safely in the community.

Requirements

• Bachelor’s degree in social work or related field preferred
• Current American Heart Association healthcare provider CPR (BLS), or Advanced Cardiac Life Support, Advanced Trauma Life Support, or Advance Resuscitation Training required.
• Traveling between sites and other locations is required as an essential function of the job.
• Must have a car, a valid California driver’s license, and proof of minimum levels of car insurance as required under California law, although limits of $100,000 are recommended.
• An acceptable driving record is also required.
• California law requires all drivers to obtain a valid California driver’s license within ten days of establishing residency.
• Mileage and other reimbursement governed by policy.
• Minimum 1 year of experience in case management, care coordination, social services, community outreach, healthcare, behavioral health, senior services, or a related field preferred.
• Experience working with frail elders, older adults, individuals with disabilities, or vulnerable populations preferred.
• Knowledge of community resources, health care systems, and social service programs within San Diego County preferred.
• Ability to establish and maintain effective working relationships with participants, families, caregivers, community agencies, and interdisciplinary team members.
• Excellent interpersonal, customer service, and communication skills.
• Ability to organize multiple tasks and meet deadlines in a fast-paced environment.
• Ability to maintain participant confidentiality and exercise sound judgment.
• Demonstrated ability to work effectively with culturally diverse populations.
• Strong problem-solving, organizational, and follow-up skills.
• Bilingual English/Spanish preferred.
• Basic computer literacy including electronic health records, Microsoft Office applications, email systems, and documentation systems.

Responsibilities

• Assist participants with applications and access to community resources and social service programs, including Medi-Cal, CalFresh, housing resources, transportation services, financial assistance programs, and other supportive services.
• Assist Social Workers with case management activities and follow-up for participants and caregivers.
• Serve as a liaison between participants, families, caregivers, community agencies, hospitals, skilled nursing facilities, assisted living facilities, and the interdisciplinary team.
• Support transitions of care, including hospital admissions, hospital discharges, skilled nursing facility admissions and discharges, and community placements.
• Assist with scheduling and coordinating family meetings, care conferences, and participant-related meetings.
• Provide telephone support and participant follow-up as directed by the Social Worker.
• Conduct home visits and community visits as assigned and under the direction of the Social Worker.
• Assist participants with completion of forms, applications, benefit renewals, and document management activities.
• Coordinate referrals to community agencies and supportive services.
• Maintain current case management records and documentation in accordance with organizational standards and regulatory requirements.
• Assist with collection and organization of participant information for interdisciplinary care planning activities.
• Support participant enrollment, disenrollment, transfers, and continuity of care processes.
• Communicate participant concerns, psychosocial needs, and significant changes to the Social Worker and interdisciplinary team in a timely manner.
• Participate in interdisciplinary team meetings, care planning discussions, and departmental meetings as assigned.
• Assist with participant engagement activities, support groups, educational programs, recreational activities, and community outings.
• Maintain confidentiality and comply with HIPAA, CMS, DHCS, and organizational requirements.
• Promote excellent customer service and positive participant experiences consistent with organizational values and AIDET principles.
• Perform other duties as assigned.

Benefits

• Information on our extensive benefits package can be found here: FHCSD Wellness – Employee Hub (gobenefits.net)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level