Social Worker Assistant II - M-F, 8a-4:30p

Christiana Care Health Services•Wilmington, DE

1d•Onsite

About The Position

Supports the daily operations of the Virtual Hub by providing select program interventions in accordance with established care management program guidelines for identified at risk members under the direction of a member of the clinical team. Provide administrative to a clinical team responsible for a defined population of members/beneficiaries.

Requirements

Health Science Certification or Associate degree in a health care related field required
Two years of experience working in an office environment required
Strong organization skills
Excellent customer service and interpersonal skills on phone and in-person
Ability to handle multiple tasks simultaneously
Ability maintains confidentiality of all company, and member information
Knowledge of medical terminology
Proficiency working with computers and various computer software applications.

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Performs in a call center environment appropriately processing or triaging calls from members, caregivers, providers, internal and external customers
Handles in/outbound calls and transactions directly supporting clinical staff and assigned teams in accordance with metric and performance requirements
Assists in the enrollment of members in a care management program according to established program guidelines
Creates updates, maintains and/or closes tasks as assigned within process guidelines.
Routes case to appropriate Care Coordinator based on established guidelines
Collaborates with the members, care givers, physicians, staff, and other health care professionals across the continuum to provide care coordination at the direction of the Care Coordinator including, but not limited to: implementing program interventions, documenting activities, assisting providers in obtaining authorizations, making follow up phone calls and sending out educational materials and letters
Assists members and caregivers with problem resolutions and strategies to reduce barriers to care and increase health care compliance
Identifies problems or gaps in community resources that impact outcomes, care or utilization of services and communicates problems or gaps to the Care Coordinator
Identifies members with Care Gaps/HEDIS related health conditions and assists them in accessing care through scheduling appointments and referral to community resources
Reinforces with members the prescribed treatment plan including attainment of goals and identification of barriers to success
Enters timely and accurate data into Care Management applications necessary to communicate member needs and to ensure complete documentation of member needs and phone calls
Facilitates access to entitlement programs and/or community resources
Adheres to organizational and departmental policies and procedures and credentialed compliance
Demonstrates proficient PC skills in a Windows based environment including word processing, spread sheets and working in database programs
Attends educational offerings to keep current on Information Technology, disease self- management protocols and maintains knowledge of available community resources
Performs all other related duties as assigned by Clinical staff, Supervisor, Manager or Director.