Social Worker Advocate I, II, III - SB
About The Position
WISE & Healthy Aging currently has an exciting opportunity for a full-time Advocate. Our well-established Long-Term Care Ombudsman Program, considered a best-practice program by the California State Ombudsman Office, serving the City and County of San Bernardino, is seeking motivated, assertive, and energetic individuals to serve the territory of the posted regional office. The Ombudsman Advocate strives to protect the rights and dignity of disabled and senior residents in skilled nursing and residential care facilities. This critical role ensures high-quality care and life for individuals residing in these facilities by providing advocacy services on their behalf. Such services involve monitoring visits, identifying and investigating complaints by or on behalf of residents, disseminating educational information, and witnessing advance health care directives.
Requirements
- A bachelor's degree in social work, gerontology, human services, or a related field is required.
- Minimum of three (3) years related experience (voluntary or paid) in healthcare, long-term care advocacy, gerontology, investigations, mediation, and negotiation strongly preferred.
- Ability to communicate effectively in writing and orally.
- Demonstrated experience performing direct service in social services or a related field.
- Prior responsibilities in handling case management, client advocacy, or therapy involving vulnerable populations, particularly older adults.
- Field work experience with ethnically diverse populations.
- Candidates must not have worked, interned, or volunteered at a long-term care facility or adult day service center for at least one year before application.
- Must travel throughout the designated service territory.
- A valid driver’s license, auto insurance, and satisfactory criminal background check are required.
- Please provide three work-related references.
Nice To Haves
- A master’s degree is strongly preferred.
- Bilingual language skills are a plus.
Responsibilities
- Identify, investigate, and resolve complaints, including alleged elder and dependent adult abuse, to the satisfaction of residents of long-term care facilities.
- Collaborate with and supervise interns and volunteers.
- Ensure that all complaints are handled according to program guidelines.
- Provide continuing community presence through unannounced or scheduled visits to long-term care facilities.
- Provide case management and reporting in compliance with established procedures.
- Provide community education presentations, ongoing Public Relations, and development with community partners like law enforcement and local fire departments.
- Use personal vehicles to visit LTC facilities approximately 60% of the time.
Benefits
- 80% company-paid medical
- 100% company-paid dental
- a 401(k) plan with a competitive employer match
- a Flexible Spending Account (FSA)
- optional life and vision insurance
- 14 paid holidays plus paid time off (PTO)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
