Social Work Program Manager

Cumberland County•1225 Ramsey Street Fayetteville, NC

8d•Onsite

About The Position

This position is located in the Children Services Section and is responsible for developing, implementing, monitoring, and supervising program compliance and standards for the Child Protective Services Section. The role involves monitoring the coding of social work time to ensure compliance with fiscal policies related to Child Protective Services Intake, Assessments, and Case Management. This position is part of the Management Team for the Child Protective Services Section. The Program Manager will plan programs to meet the needs of a multi-problem client population, interpret data in light of policy and procedure, project budget impact, and assess the need for developing and implementing new policies and procedures. Responsibilities include developing programs consistent with statute and state policy, revising policies to meet the needs of children and families, and advocating for legislation to strengthen or develop programs. The role also involves initiating and participating in the development of mechanisms for management reports on program and staff effectiveness, such as practice standards, reporting systems, fiscal accountability, and quality assurance measures. The Program Manager will manage and coordinate the operations of multiple teams providing child protective services, oversee extended duty and child protective services intake teams by directly supervising two Social Work Supervisor IIIs and one Social Work Supervisor II, and manage specialized projects as requested by Division Chiefs. The work schedule may vary as needed due to extended duty coverage. Duties may be expanded based on agency needs, and the position performs other related duties as required and assigned. This employee reports directly to the Division Chief of Child Protective Services.

Requirements

Master's degree from an accredited school of social work and three years of social work or counseling experience, two of which was in a supervisory capacity; OR
Bachelor's degree from an accredited school of social work and four years of social work or counseling experience, two of which were in a supervisory capacity; OR
Master's degree in a counseling field and four years of social work or counseling experience, two of which were in a supervisory capacity; OR
Four-year degree in a human services field or related curriculum including at least 15 semester hours in courses related to social work or counseling and five years of social work or counseling experience, two of which were in a supervisory capacity; OR
Graduation from a four-year college or university and six years of experience in rehabilitation counseling, pastoral counseling, or a related human services field providing experience in techniques of casework, group work, or community organization, two of which were in a supervisory capacity; OR
An equivalent combination of training and experience.
Valid North Carolina Drivers License.
Ability to operate motor vehicles for Cumberland County.
Ability to pass a drug test.
Ability to pass a law enforcement background check.
Ability to use personal vehicle for duties.
Adherence to Cumberland County Department of Social Services' strict dress code policy, including specific guidelines related to tattoos and body piercing.

Responsibilities

Develop, implement, monitor, and supervise program compliance and standards for the Child Protective Services Section.
Monitor coding of social work time to ensure compliance with fiscal policies related to Child Protective Services Intake, Assessments, and Case Management.
Plan programs that meet the needs of a multi-problem client population.
Interpret data in light of existing policy and procedure.
Project impact on budget.
Assess the need for developing and implementing different policies and procedures.
Develop programs consistent with statute and state policy and procedure.
Revise policies to meet the needs of children and families when changes occur.
Advocate for legislation that would strengthen existing programs or allow for the development of programs to meet specific needs.
Initiate and participate in the development and implementation of mechanisms to generate management reports which reflect program and staff effectiveness, such as practice standards, reporting system, fiscal accountability, and other quality assurance measures.
Manage and coordinate overall operations of multiple teams of workers providing child protective services.
Oversee the extended duty and child protective services intake teams by providing direct supervision to two Social Work Supervisor IIIs and one Social Work Supervisor II.
Manage specialized projects and assignments as requested by the Division Chiefs in Children’s Services.
Assist in emergency and/or disaster situations.