Social Work Manager

University of Rochester•City of Rochester, NY

1d•$81,307 - $109,761•Onsite

About The Position

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. The Social Work Manager is responsible for delivering high-quality services within the Assertive Community Treatment (ACT) programs. Working closely with the Program Director, they oversee clinical operations and provide both administrative and clinical supervision to the three ACT team leaders to ensure consistent service delivery. The manager also plays a key role in strategic planning, compliance with regulatory requirements, and maintaining SMH quality assurance standards. They ensure seamless coordination of care between ACT services and Strong Behavioral Health (SBH) Acute Hospital Services. This role involves overseeing the professional development of social workers across all ACT teams, providing clinical and disciplinary guidance. The Social Work Manager collaborates with leaders, including the Medical Director, Program Director, and ACT team leads, to maintain communication across disciplines. They offer training, consultation, and support in evidence-based therapeutic practices. Additionally, they work with the Program Director to ensure teams engage in quality improvement activities, presenting progress annually at Quality Steering Committee meetings. As the primary liaison with the Monroe County Office of Mental Health (MCOMH) Single Point of Access (SPOA), the manager ensures referrals are equitably reviewed and assigned to ACT teams based on need. They also collaborate with the Clinical Director of Strong Ties to support program development and service delivery for the Forensic ACT Team, ACT, and Project ACT, aligning with OMH guidelines. The Social Work Manager also provides direct patient care as needed, covering for ACT team leaders during absences, periods of high demand, or team leader vacancies, including on-call support. ESSENTIAL FUNCTIONS As a member of the interdisciplinary leadership team for ACT program services, collaborates to develop and implement policies, procedures, and programs. Participates in the development and/or execution of quality improvement and outcome measurement initiatives in the service area. Provides administrative and clinical supervision to, Team Leaders, and clinicians (both social work and other disciplines) consistent with the program and department standards. Provide supervision to the newly formed role of the IPS (Individual Placement and Support) Specialist, who will work across all ACT teams, per ACT Guidelines to support employment goals for patients on ACT. Help to develop ACT-specific documentation templates to assist staff in meeting documentation requirements. Supports the development of the new Forensic ACT team, including implementation of any new specific OMH Guidance for Forensic Teams. Attend and/or facilitate weekly treatment team meetings, for each team, as well as other general staff/therapist meetings. Attends monthly ACT team leaders meeting with SPOA team for Monroe County. Consults with other members of the treatment team on the identification, assessment, and reporting of child abuse and neglect or domestic violence. Participates in departmental clinical case reviews, including Patient Care Coordination meeting, for patient who are high risk or high utilizers of services. Attends and can participate in organizing any community meetings to coordinate care for patient with service providers across agencies. Supports in recruitment of all disciplines, across all teams to ensure minimal disruption in care due to staff fluctuations. Support and create orientation/onboarding plan for all new hires. Supports the evaluation of performance of the ACT team lead, social workers, and any other disciplines as appropriate, including interviewing, quarterly audits of the electronic medical record, and yearly performance evaluations. In collaboration with the Program Director, and with HR, works to address any performance issues and any other disciplinary actions, as indicated. Collaborates with program director to ensure professional development of all staff. Provide operational supervision to ACT team Program OAS to ensure patient care needs and workflows for team members are efficient. Orientation for new OAS’s. Ensure workflows are efficient and maximize support to ACT Team Leaders and their teams. Provide oversight of the P-Card utilization, authorizations for P-Card utilization, ensure timely approval of SOE’s, and petty cash. Reconcile monthly billing spreadsheet after completion by OAS and before submission to Department Billing Manager for monthly charge entry for ACT services. Time Reporting/Payroll for ACT staff. Review and approve time off requests. Attends Division, Department, and Clinic level staff meetings. Ensures that Division, Department, and Clinic policies and procedures are implemented with regard to professional practice and patient care. Ensures timely completion of statistical reports/forms, time sheets, and other Hospital or Division mandatory in-service trainings and Health Assessments. Subscribes to maintaining a culturally competent environment by treating patient, families, trainees, and co-workers in a sensitive manner with appropriate attention to cultural differences. Participates in available cultural competency events and training appropriate to job duties. Completes Incident Reviews, according to URMC policy, and chart reviews for ACT Team incidents that are reported to Justice Center/OMH. Work with Department ACT Utilization Review team to address documentation concerns. Attending monthly review meetings and quarterly reviews with each team. Works on any educational or procedural changes needed to meet utilization review standards. Leads annual fidelity assessments for each ACT team, per OMH regulatory standards. Implement any workflow changes related to any Incident Review findings. Document any changes, corrective action plans, or follow-up. With the support of the Strong Ties Program Director implement and support activities required to prepare for regulatory surveys from JCAHO and OMH. This includes, but is not limited to, ensuring implementation of survey findings, performance improvement plans, and environment of care, and patient care surveys to ensure findings are utilized to improve patient experience. Assist with Assisted Outpatient Treatment (AOT) Service Verification surveys that occur quarterly to ensure the teams are meeting AOT specified treatment interventions. Correspond with Western NY OMH representative and Monroe County AOT coordinator regarding any deficiencies and ensure timely follow-up by staff. Documents interventions, both direct and indirect, in the patient’s medical record in compliance with the Division, Department, and Hospital policy. Coordinates activities related to comprehensive discharge planning for patients on his/her caseload and mobilizes family and community resources to support the patients’ successful functioning after discharge from the program.

Requirements

Master's degree from an accredited school of Social Work or related field.
5 years of practice in social work within the health field.
Supervisory experience required.
LMSW - Licensed Master Social Worker upon hire required.

Nice To Haves

1-2 years’ experience in clinical and/or administrative supervision preferred.
Skills in agency based policy/procedure development preferred.
Skills in effective employee engagement and leadership preferred.
Knowledge of mental illness preferred.
Ability to engage in person centered treatment preferred.
Knowledge/skills in various therapeutic interventions including CBT, DBT, motivational interviewing preferred.
Knowledge and experience in de-escalation, emergency management and crisis intervention preferred.
Knowledge of risk evaluation and mitigation preferred.

Responsibilities

Oversee clinical operations and provide administrative and clinical supervision to ACT team leaders.
Ensure consistent service delivery and maintain quality assurance standards.
Play a key role in strategic planning and compliance with regulatory requirements.
Ensure seamless coordination of care between ACT services and Strong Behavioral Health (SBH) Acute Hospital Services.
Oversee the professional development of social workers and provide clinical and disciplinary guidance.
Collaborate with leaders to maintain communication across disciplines.
Offer training, consultation, and support in evidence-based therapeutic practices.
Ensure teams engage in quality improvement activities and present progress annually.
Serve as the primary liaison with the Monroe County Office of Mental Health (MCOMH) Single Point of Access (SPOA) for referral review and assignment.
Collaborate with the Clinical Director of Strong Ties to support program development for various ACT teams.
Provide direct patient care as needed, including covering for ACT team leaders and providing on-call support.
Collaborate to develop and implement policies, procedures, and programs for ACT services.
Participate in quality improvement and outcome measurement initiatives.
Provide supervision to the IPS Specialist to support employment goals for patients.
Develop ACT-specific documentation templates.
Support the development of the new Forensic ACT team.
Attend and/or facilitate weekly treatment team meetings and other staff meetings.
Attend monthly ACT team leaders meetings with SPOA team.
Consult with treatment team members on the identification, assessment, and reporting of child abuse/neglect or domestic violence.
Participate in departmental clinical case reviews for high-risk patients.
Attend and participate in organizing community meetings to coordinate care.
Support recruitment of all disciplines and create orientation/onboarding plans for new hires.
Evaluate performance of ACT team leads, social workers, and other disciplines.
Address performance issues and disciplinary actions in collaboration with HR and the Program Director.
Ensure professional development of all staff.
Provide operational supervision to ACT team Program OAS for efficient workflows.
Provide oversight of P-Card utilization and petty cash.
Reconcile monthly billing spreadsheets.
Manage time reporting/payroll for ACT staff and approve time off requests.
Ensure implementation of Division, Department, and Clinic policies and procedures.
Ensure timely completion of statistical reports, time sheets, and mandatory trainings.
Maintain a culturally competent environment.
Complete Incident Reviews and chart reviews for reported incidents.
Work with the ACT Utilization Review team to address documentation concerns.
Lead annual fidelity assessments for each ACT team.
Implement workflow changes related to Incident Review findings.
Support activities required to prepare for regulatory surveys (JCAHO and OMH).
Assist with Assisted Outpatient Treatment (AOT) Service Verification surveys.
Correspond with OMH representatives and AOT coordinators regarding deficiencies.
Document interventions in the patient’s medical record.
Coordinate comprehensive discharge planning and mobilize resources for patient reintegration.