PACE Social Work Manager(Murrieta)

Neighborhood Healthcare•Murrieta, CA

6h•$104,200 - $156,200•Onsite

About The Position

The Social Work Manager provides leadership, operational oversight, and strategic direction for social work services within the PACE program. This role is responsible for ensuring the delivery of high-quality, person-centered psychosocial care while maintaining compliance with state and federal regulations. The Social Work Manager plays a critical role in supporting interdisciplinary collaboration, optimizing workflows, and addressing system-level barriers that impact participant outcomes. This position partners closely with leadership, clinical teams, and community stakeholders to enhance service delivery, improve participant experience, and support program growth. Neighborhood Healthcare PACE is a managed medical plan built around surrounding participants with a team of physicians, nurses, social workers, therapists and care coordinators to help them maintain good health and a good quality of life. Our goal is to keep our seniors happy and healthy at home surrounded by their family and community. As a private, non-profit 501(C) (3) community health organization, we serve over 500k medical, dental, and behavioral health visits from more than 100,000 people annually. With two PACE centers located in Riverside County, our PACE program is positioned to serve over 650 senior participants.

Requirements

Master’s degree in social work required
Current Basic Life Support (BLS) certification through an American Heart Association (AHA)-approved source is required upon hire and must be maintained as a condition of employment.
AHA-approved courses include an in-person, hands-on skills check with a certified instructor using a mannequin to demonstrate CPR and emergency response techniques.
Online-only BLS courses without a live skills check do not meet this requirement.
In addition, current CPR and First Aid certification are required for all PACE employees in accordance with CMS and DHCS requirements. First Aid training will be provided at onboarding and must be renewed annually.
Three years of social work experience working directly with elderly and frail adults and families required
Two years of supervisory experience required
Valid CA Driver’s License and proof of auto insurance required

Nice To Haves

four years of experience preferred
supervisory experience working with the elderly population preferred
California Associate Clinical Social Worker (ACSW) – Preferred (or ability to obtain)
Completion of NHC LEAP Program preferred
Bilingual (English/Spanish) preferred
Strong leadership, coaching, and team development skills
Advanced understanding of psychosocial needs of older adults and community-based resources
Knowledge of social determinants of health and their impact on care access and outcomes
Ability to analyze data, identify trends, and implement effective solutions
Strong organizational, time management, and problem-solving skills
Excellent verbal and written communication skills
Ability to work collaboratively in a fast-paced, interdisciplinary environment
Knowledge of CMS, DHCS, and regulatory requirements preferred

Responsibilities

Provides leadership, supervision, and support to Social Work staff, fostering a culture of accountability, collaboration, and continuous improvement
Offers ongoing coaching, mentorship, and performance feedback to support professional development and clinical excellence
Monitors staffing patterns, caseload distribution, and service coverage to ensure operational efficiency and appropriate workload balance
Supports workforce planning, onboarding, and role development to meet evolving program needs
Maintains competency in Interdisciplinary Team (IDT) processes and facilitates IDT meetings as directed, ensuring effective coordination of care and operational alignment.
Ensures standardization of social work operations within scope; identifies, reports, and addresses variances with rationale to maintain alignment with program expectations.
Oversee the completion and quality of psychosocial assessments, reassessments, and care plan coordination
Provides consultation and guidance on complex cases, including high-risk participants, behavioral health concerns, and crisis situations
Supports interdisciplinary collaboration to ensure participant needs are addressed holistically
Reinforces best practices in trauma-informed care, behavioral health, and culturally responsive service delivery
Monitors program trends, including high-risk cases, service gaps, and barriers to care, and escalates concerns as appropriate
Leads and supports process improvement initiatives to enhance efficiency, participant outcomes, and team workflows
Oversee documentation quality, audit readiness, and adherence to internal standards
Review productivity metrics, service utilization, and departmental performance trends to inform decision-making
Ensures departmental adherence to all applicable state and federal regulations, including CMS and DHCS requirements
Participates in audits, quality reviews, and regulatory processes, ensuring timely and accurate responses
Monitors compliance trends and implements corrective actions or process improvements as needed
Maintains up-to-date knowledge of regulatory changes and translates requirements into operational practice
Serves as a liaison between Social Work, leadership, and interdisciplinary teams to ensure alignment and effective communication
Builds and maintains relationships with community partners, including SNFs, ALFs, and other service providers
Facilitates care plan meetings, family meetings, and participant-related discussions as appropriate
Promotes clear, timely, and professional communication across all levels of the organization
Assesses training and development needs and supports ongoing staff education and skill-building initiatives
Contributes to program planning, growth initiatives, and service expansion efforts
Identifies and addresses systemic barriers impacting access to care and service utilization
Participates in organizational initiatives aligned with quality improvement and strategic priorities
Leads, coaches, and develops Social Work staff, including hiring, onboarding, performance management, and disciplinary actions in coordination with Human Resources
Provides direction to Social Work staff to ensure alignment with established workflows, performance expectations, and organizational priorities
Conducts regular team meetings to promote communication, accountability, and alignment
Evaluates staff performance and supports ongoing development through coaching, feedback, and competency-based assessments
Ensures appropriate staffing coverage and operational support across Social Work services
Promotes adherence to organizational mission, values, and service standards
Partners with the Center Director and Quality and Compliance to review, investigate, and resolve participant grievances, appeals, and service concerns, ensuring timely resolution and appropriate documentation
Provides coverage for staffing gaps, including LOA, PTO, and high-volume periods, by stepping in to support operations as needed
Supports grievance and appeals processes and ensures timely follow-up
Assists with psychosocial programming, participant groups, and education as appropriate
Maintains relationships with community partners and referral sources
Performs other duties as assigned