Social Services Worker (6284)

THE SALVATION ARMY•Spartanburg, SC

5d•Onsite

About The Position

This position is responsible for providing social service assistance to eligible clients in the areas of food, lodging, clothing, furniture, and financial assistance. The role involves interviewing clients to determine need and eligibility, preparing accurate client records, referring clients to community agencies, and ensuring compliance with program policies and procedures.

Requirements

Ability to meet attendance requirements
Ability to read, write, and communicate the English language
Ability to perform mathematical calculations
Ability to type and keypunch information into a computer
Ability to sort and file documents alphabetically and numerically
Ability to operate various general office equipment including a telephone, typewriter, computer, and adding machine
High school diploma or GED
Two years’ experience working in a social or public service environment with experience assisting the public
Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities

Responsibilities

Provides social service assistance to eligible clients in the following areas food, lodging, clothing, furniture, and financial assistance
Interviews clients to determine need and eligibility to receive services
Prepares accurate and complete client records
Refers clients to community agencies and maintains effective working relationships with the same
Ensures compliance with program policies and procedures
Answers telephone in a courteous and tactful manner
Assists clients by providing accurate and complete information regarding the Social Service Program operations and/or services
Assists public in locating missing persons
Inputs client information to database accurately and in accordance with established timelines and procedures
Prepares and files client records in a timely manner ensuring all information is accurate and up to date
Obtains signatures of clients as needed
Reviews and tracks all client records in order to determine if client is active or inactive
Maintains confidentiality of client information
Prepares food bags/boxes according to the number of family members
Packs food items in boxes and marks boxes accordingly to distribute to clients