PACE Social Services Support Specialist

Neighborhood Healthcare•Riverside, CA

23h•Onsite

About The Position

The Social Services Support Specialist supports the delivery of high-quality, non-clinical psychosocial services to participants enrolled in the PACE program. This role focuses on administrative support, coordination of community resources, and assistance to participants and their families in navigating the PACE system. The Social Services Support Specialist plays an important role in promoting participants’ safety, well-being, and independence- with the goal of helping them age in place and remain safely at home for as long as possible. The PACE program is a managed medical plan built around surrounding participants with a team of physicians, nurses, social workers, therapists and care coordinators to help them maintain good health and a good quality of life. Our goal is to keep our seniors happy and healthy at home surrounded by their family and community.

Requirements

Bachelor's Degree in Social Work, Psychology, Sociology, Counseling, Human Services, Public Health, Education or a related field required; OR Associate's Degree in Social Work, Psychology, Sociology, Counseling, Human Services, Public Health, Education or a related field AND 2 years of case management support, outreach, or resource coordination may be considered in lieu of a bachelor’s degree
One year of social work experience preferred
One year of experience working with the elderly population preferred
Bilingual (English/Spanish) preferred
Current Basic Life Support (BLS) certification required upon hire and must be maintained as a condition of employment. These courses must follow AHA guidelines- may be completed through approved online providers such as ProMed or other equivalent programs that meet recognized BLS standards.
Current CPR and First Aid certification are required for all PACE employees in accordance with CMS and DHCS requirements. First Aid training will be provided at onboarding and must be renewed annually.
Excellent verbal and written communication skills, including superior composition, typing, and proofreading skills
Ability to interpret a variety of instructions in written, oral, diagram, or schedule form
Familiarity with community resources and navigating public assistance programs
Ability to successfully manage multiple tasks simultaneously
Excellent planning and organizational ability
Experience using electronic documentation systems (e.g., EHRs or case management platforms).
Compassionate and professional demeanor when working with vulnerable populations
Ability to work as part of a team as well as independently
Ability to work with highly confidential information in a professional and ethical manner
Follows all safety procedures as outlined in Neighborhood Healthcare’s Illness and Injury Prevention Plan (IIPP) and report any injuries and/or unsafe conditions immediately
Maintains current knowledge of policies and procedures as they relate to safe work practices
Follows all safety procedures and reports unsafe conditions
Uses appropriate body mechanics to ensure an injury free environment
Familiarity with location of nearest fire extinguisher and emergency exits
Follows all infection control procedures including blood-borne pathogen protocols
Maintains privacy of all patients, employees and volunteer information and access such information only on a need-to-know basis for business purposes
Comply with all regulations regarding corporate integrity and security obligations
Reports all behavior and/or activity that are unethical, fraudulent, or unlawful

Nice To Haves

One year of social work experience preferred
One year of experience working with the elderly population preferred
Bilingual (English/Spanish) preferred

Responsibilities

Assist MSW Social Workers by managing documentation, organizing participant communications, and preparing community resource materials, enabling clinical staff to focus on direct support and care planning
Help coordinate referrals to community resources such as food assistance, housing programs, utility assistance, and caregiver support services
Follow up on service referrals and document progress in the participant's electronic medical record (EMR)
Assist in organizing participant care team meetings or interdisciplinary team (IDT) meetings by preparing documents and taking notes as needed
Support the Social Workers in discharge planning coordination (e.g., gathering paperwork, arranging transport, confirming resources)
Help maintain accurate and up-to-date resource lists, contact logs, and participant communication records
Participate in team huddles and departmental meetings, providing input on logistical or service coordination issues
Provide friendly, culturally competent customer service to participants and caregivers via phone, email, or in person
Serves as a liaison between the PACE Social Worker and the Participant or the Participant’s decision-maker, providing instruction, guidance, or advice
Provides telephone support and visits Participants in their homes when indicated
Ensures confidentiality and compliance with HIPAA and organizational policies
Participates in Participant group activities, support groups, outings, etc.
May require local travel to participant homes or community organizations