SOCIAL SERVICES SUPERVISOR/EXPERT

State of Arkansas•Bentonville, AR

19h•$63,086 - $93,367

About The Position

The Social Services Supervisor/Expert plays a leadership role within the Division of Children and Family Services (DCFS), supporting the safety, permanency, and well-being of Arkansas children and youth through quality case management, staff development, and support of frontline practice. The position coaches and supports child welfare staff, strengthens decision-making and practice skills, and helps ensure quality services and positive outcomes for children and families. The role oversees social service programs, ensures compliance with state and federal policies, and provides guidance to staff. It includes strategic planning, program evaluation, and supervision of case management to improve service delivery and client outcomes. The Supervisor/Expert serves as a subject-matter authority in social work practices, policy development, and stakeholder engagement. Supervisory duties depend on the hiring agency’s operational needs; positions without supervisory duties serve as senior technical experts.

Requirements

At least four years of work experience in human services programs or public service work.
At least one year of experience in a supervisory or leadership capacity.
A background check and child/adult maltreatment registry check are required.
Knowledge of case management and service coordination.
Knowledge of crisis intervention and de-escalation techniques.
Knowledge of Arkansas social service laws, policies, and regulations.
Proficiency in data management, reporting, and documentation.
Familiarity with trauma-informed care and cultural competency.
Understanding of behavioral health and protective services.
Leadership and mentorship skills for supervisory roles.

Nice To Haves

Four years of experience in a child welfare or human service program or a related field, including two years in a supervisory or leadership capacity.

Responsibilities

Supervise, mentor, and evaluate social services staff when supervisory duties are assigned.
Develop and implement policy and program initiatives to improve service delivery.
Conduct program audits and quality assurance to ensure compliance.
Provide expertise in crisis intervention, case management, and legal compliance.
Coordinate with government agencies, community organizations, and advocacy groups.
Lead statewide social services initiatives and high-priority programs.
Oversee compliance with federal, state, and agency regulations.
Provide technical expertise in crisis management, program development, and inter-agency collaboration.
Coach and support child welfare staff, strengthen decision-making and practice skills, and support positive outcomes for children and families.