Social Services Manager 3

State of Nevada•Elko, NV

5d•Onsite

About The Position

This recruitment is for a Social Services Manager III for the Elko Child Welfare office. The Social Services Manager (SSM) III exercises direct control over the implementation of child welfare services for their region. SSM III must work to develop competent supervisors and frontline staff through case consultation, coaching, mentoring, and modeling of desired best practices. SSM III are responsible for oversight of front-line supervisors who have direct supervision over complex child welfare cases that can involve significant health and safety issues for children. SSM III needs to be expert in the SAFE practice model to ensure decision-making is in alignment with the model, as well as policy, statute, and regulation. SSM III must ensure subordinate staff are well-trained and informed/proficient regarding statute, code, policy, and procedure so that quality services are delivered in their respective communities. SSM III covers for front-line supervisors when they are out of the office and, as such, they may be responsible for reviewing and approving the work product of their subordinates. Decisions made should be based on sound reasoning and good judgment, utilizing the child welfare practice model, policy, and procedure in guiding decision-making. SSM III’s will support the goals of the Division. Typical work elements involve interpretation, assessment, and resolution of difficult, complex, and sensitive problems and complaints from stakeholders, clients, and/or the public which occur within cases. SSM III review data and/or carry out quality assurance activities to ensure case consultation between supervisors and staff is in accordance with the SAFE practice model, that supervisors are integrating NV Coaching skills into their work with staff, and that supervisor decision-making is documented sufficiently. Under general direction, Social Services Managers plan, organize, direct, and manage the activities, staff, and functions necessary to provide social services in an assigned region or district office and its satellites. Incumbents supervise and evaluate the performance of subordinate supervisors and professional staff. Social Services Managers implement programs and ensure quality services are delivered in their respective community or region in compliance with applicable laws, regulations, policies, and procedures. They may also participate in program planning, development, and implementation and represent the division in the community, but the primary purpose of the work is managing service delivery. Under general direction, incumbents exercise direct control over the implementation and provision of social services for a major program such as Medicaid or child welfare services in an assigned region. Services provided by subordinate staff and first-line supervisors are complex and involve significant health and safety issues for clients, and therefore, require professional licensure as a social worker or registered nurse. Assigned work involves the resolution of difficult, complex, or sensitive problems through the interpretation of policies and procedures. Managers at this level must have knowledge of management and supervisory principles and practices sufficient to determine duties and responsibilities of subordinate supervisory and professional staff; organize work units; and develop work plans, goals, and objectives. Incumbents coordinate the activities of subordinate supervisors and professional work units; supervise and evaluate the performance of supervisors and professional staff; implement corrective action and discipline; and ensure compliance with standards of quality, quantity, timeliness, and cost in accordance with federal regulations and State laws. This level in the series may also be used for positions that have statewide management responsibility for a large program serving a broad-based population. Services are provided by paraprofessional staff who are located in multiple locations and who report to the manager through lower-level managers and/or first-line supervisors. Incumbents are responsible for ensuring service goals and objectives are met; proper implementation of new or revised policies, procedures, and requirements; provision of services in a consistent, efficient, and effective manner; and the effective use of human and financial resources.

Requirements

Bachelor's degree from an accredited college or university in social work, health or social science, public administration or related field.
Three years of supervisory experience in the implementation of social services programs.
Three years of experience directing the operation of a program unit.
Three years of experience coordinating program activities with officials and representatives of other agencies.
Three years of experience in interpretation and application of complex federal regulations.
Three years of experience in writing program policies, procedures, or reports.
OR an equivalent combination of education and experience.
Applicants must be authorized to work for ANY employer in the U.S.
Knowledge of methods and techniques of efficient administration of a large, multi-program office.
Working knowledge of principles and practices of management and supervision.
Working knowledge of federal and State laws and regulations governing social and health care services.
Working knowledge of quality management principles.
Working knowledge of effective change management.
Working knowledge of effective management practices including budget development, resource allocation and personnel administration.
Ability to review and analyze legislative documents and correspondence.
Ability to sell or promote ideas, programs, policies, and procedures to staff, administration, legal entities, and the public.
Ability to formulate policies, program decisions, contracts, and staffing.
Ability to coordinate the work of a number of diverse work units using leadership, communication, and negotiation skills.
Ability to define cause and effect relationships in areas of program compliance.
Ability to develop and manage a complex budget.
Professional licensure as a social worker or registered nurse.

Responsibilities

Exercise direct control over the implementation of child welfare services for their region.
Develop competent supervisors and frontline staff through case consultation, coaching, mentoring, and modeling of desired best practices.
Oversee front-line supervisors who have direct supervision over complex child welfare cases.
Ensure decision-making is in alignment with the SAFE practice model, policy, statute, and regulation.
Ensure subordinate staff are well-trained and informed/proficient regarding statute, code, policy, and procedure.
Review and approve the work product of subordinates when covering for front-line supervisors.
Interpret, assess, and resolve difficult, complex, and sensitive problems and complaints from stakeholders, clients, and/or the public.
Review data and/or carry out quality assurance activities to ensure case consultation, supervisor coaching, and documentation are in accordance with standards.
Plan, organize, direct, and manage the activities, staff, and functions necessary to provide social services in an assigned region or district office and its satellites.
Implement programs and ensure quality services are delivered in compliance with applicable laws, regulations, policies, and procedures.
Participate in statewide program planning, development, and implementation.
Participate in management meetings to recommend new and revised policies and procedures.
Implement new programs.
Review proposed policies and procedures and provide recommendations to administration.
Compile and report statistical data.
Advise administration of potential problem areas.
Solicit service providers.
Negotiate and/or monitor agreements.
Supervise subordinate supervisors, program, and support staff.
Interview applicants and select personnel.
Ensure appropriate training is provided.
Delegate authority and responsibility to staff.
Provide counseling, guidance, and motivation.
Initiate or recommend disciplinary action.
Establish work performance standards and evaluate performance.
Represent the division in the community.
Serve as a member of community, private, and public boards.
Coordinate efforts with various service providers, government officials, professionals, and parents.
Respond to requests for information from interested parties.
Respond to client problems and concerns.
Manage financial resources and facilities.
Develop and submit budget recommendations.
Monitor expenditures.
Locate, plan, and organize office space.
Establish appropriate safety, security, and emergency measures.
Arrange for office maintenance and repairs.
Perform related duties as assigned.
Coordinate the activities of subordinate supervisors and professional work units.
Implement corrective action and discipline.
Ensure compliance with standards of quality, quantity, timeliness, and cost.
Ensure service goals and objectives are met.
Ensure proper implementation of new or revised policies, procedures, and requirements.
Ensure provision of services in a consistent, efficient, and effective manner.
Ensure the effective use of human and financial resources.