Social Services Floater
About The Position
The Bernal Heights Neighborhood Center (BHNC) is seeking a flexible, compassionate, and resourceful Social Services Floater to provide direct support across our Senior Services and Service Connection programs. This is a dynamic position for someone who enjoys working with people, can adapt quickly, and is comfortable supporting different programs and community sites based on need. The Social Services Floater will help ensure continuity of services when programs experience staff vacancies, leaves, increased service demand, or other coverage needs. This is not a traditional position assigned to only one program. The Social Services Floater is part of BHNC's strategy to maintain strong, consistent services across our programs. Your primary assignment may change based on organizational and participant needs. Some weeks you may support senior services; at other times, you may assist the Service Connection team or provide short-term coverage where additional social service capacity is needed. For someone who enjoys variety, problem-solving, community interaction, and learning different areas of nonprofit social services, this position offers an opportunity to make an impact throughout the organization.
Requirements
- Experience in social services, case management, community-based services, senior services, housing services, or a related field.
- Enjoy direct interaction with diverse community members.
- Comfortable moving between programs, locations, and assignments.
- Ability to step into an unfamiliar situation, assess what is needed, and get to work while following established procedures.
- Strong communication, organization, documentation, and follow-through skills.
- Ability to maintain professional boundaries and confidentiality.
- Comfortable using computers and electronic systems for documentation and communication.
- Dependable and able to work both independently and as part of a team.
Nice To Haves
- Experience working with older adults, low-income communities, affordable housing residents, immigrants, people with disabilities, or individuals navigating complex service systems.
- Bilingual or multilingual skills
Responsibilities
- Provide one-on-one social service assistance, information, referrals, and follow-up to participants.
- Assist older adults, residents, families, and community members with accessing benefits, healthcare, food resources, transportation, housing resources, and other community services.
- Conduct participant outreach, wellness calls, appointment reminders, and follow-up.
- Help participants complete applications, forms, and service referrals.
- Support case management and service coordination activities under the direction of program leadership.
- Maintain accurate and timely participant records, service notes, referrals, and other required documentation.
- Assist with senior programming, community activities, workshops, outreach events, and participant engagement.
- Provide temporary coverage at BHNC program locations when regular staff are unavailable.
- Work collaboratively with program staff, property management partners, community organizations, and other service providers.
- Identify participant concerns or urgent needs and appropriately escalate them to program leadership.
- Support a welcoming, respectful, culturally responsive environment where participants feel connected and that they belong.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
