Social Services Director

Otterbein SeniorLife • West Liberty, OH

3d

About The Position

The Social Services Director reports to the Executive Director and identifies and facilitates the social and emotional needs of residents, families, and responsible parties. The role helps them adjust to the psychosocial and socioeconomic impact of illness and supports continuity of care by connecting patients and families with community resources to address personal, financial, and environmental difficulties related to illness. These efforts aim to maintain or improve residents’ ability to manage everyday physical, mental, and psychosocial needs.

The director organizes social services for rehabilitation residents, maintains communication and documentation, participates in interdisciplinary and care-planning meetings, and supports admissions, discharges, Medicaid-related processes, and compliance with facility policies and state and federal requirements. The position requires regular, punctual attendance, flexibility to schedule evenings and weekends as needed, and participation in an on-call arrangement.

Requirements

• College degree, high school diploma or GED, at least one year of related experience and/or training, or an equivalent combination of education and experience.
• Relevant experience and social service and/or customer service training.
• Ability to perform each essential duty satisfactorily, with reasonable accommodations available for individuals with disabilities.

Nice To Haves

• Previous experience in a long-term health care facility is preferred.

Responsibilities

• Organize social services to meet rehabilitation residents’ psychosocial needs, including adjustment to the facility through interviews and assessments.
• Maintain contact with residents, families, and responsible parties as appropriate, involve them in resident care, and provide non-medical progress reports when requested.
• Maintain contact with residents to ensure their needs continue to be met.
• Complete and maintain appropriate documentation in a timely manner to ensure social service compliance.
• Participate in routine interdisciplinary team meetings and weekly resident care plan conferences, providing input to other disciplines concerning psychosocial needs.
• Maintain records of residents receiving benevolent care and contact residents and their families or responsible parties when they become eligible to apply for Medicaid or transfer to a Medicaid-certified bed.
• Assist with admissions and discharges, including notification and documentation of roommate changes or transfers; assist with admission paperwork and inquiries as needed.
• Ensure social services issues comply with facility policies and procedures and state and federal requirements and guidelines.
• Complete annual eligibility re-determinations by working with the local Department of Child Services and Division of Family Resources.
• Consult with staff concerning resident rights, the needs of older adults, and other social service needs.
• Discuss the Medicaid application process, eligibility requirements, required documents, and application contacts with residents or family members as needed.
• Maintain close working relationships with all departments to support appropriate and efficient decisions about services and discharges.
• Maintain a working knowledge of federal and state regulations.
• Serve in an on-call arrangement to address prospects, families, and/or unit concerns.
• Maintain regular, punctual attendance and schedule flexibly, including evenings and weekends as needed.

Benefits

• Medical insurance with free virtual doctor visits
• Vision and dental insurance
• Pet insurance
• Life insurance
• Employee Assistance Program (EAP)
• 401(k) retirement savings plan with company match
• Paid time off accruing from day one
• Paid holidays
• DailyPay access to earned wages
• Tuition reimbursement up to $5,250 per year for any field of study
• Tuition discounts through partnerships with the University of Cincinnati, University of Toledo, and Hondros College
• Employee-sponsored crisis fund
• Legal and identity theft protection
• Partner discounts through Access Perks
• Access to personal and professional development material through RightNow Media @ Work

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED