SOCIAL SERVICES COUNTY MANAGER I

State of Arkansas•Newport, AR

1d•$63,086 - $93,367•Onsite

About The Position

The Department of Human Services (DHS) Social Service County Manager I is responsible for the coordination and daily oversight of social service program operations in a small county DHS office. This role ensures the efficient delivery of essential services such as SNAP, Medicaid, TANF, and child and adult protective services by supervising frontline staff and maintaining compliance with applicable regulations. As the first-tier manager, this position serves as a direct link between community needs and DHS administrative goals. Initial and on-going training is required and may also require in-State travel (day and or night stays). Requires the ability to multi-task, problem solve and prioritize. Must be able to escort clients to and from the lobby multiple times a day. Must be able to sit, type, and talk on the phone for long periods of time. Requires some standing at the multi-functional device for scanning and copying. Sufficient interpersonal skills to ensure a positive relationship with clients and coworkers.

Requirements

At least three years of experience in human services, social services, public administration, or a related field.
Knowledge of state and federal laws related to social services, public assistance, protective services, and eligibility programs.
Knowledge of budget development, resource allocation, data analysis, and personnel management.
Ability to develop partnerships, lead large and diverse teams, and interpret policies.
Ability to communicate effectively with diverse communities, evaluate programs, and think critically.
Skilled in time management, organization, and problem solving.
Skilled in crisis management, conflict resolution, and strategic planning.
Ability to multi-task, problem solve and prioritize.
Ability to escort clients to and from the lobby multiple times a day.
Ability to sit, type, and talk on the phone for long periods of time.
Ability to stand at the multi-functional device for scanning and copying.
Sufficient interpersonal skills to ensure a positive relationship with clients and coworkers.

Nice To Haves

Bachelor's degree in sociology, psychology, public administration, or a related field plus two (2) years of experience in a human services or related field, including one (1) year in a supervisory capacity.
Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management.
Other job-related education and/or experience may be substituted for all or part of these basic requirements, upon approval of the Qualifications Review Committee.

Responsibilities

Supervise, coordinate, and monitor day-to-day operations and staff in the administration of public assistance and protective services programs.
Ensure timely and accurate processing of eligibility determinations and case management activities.
Provide guidance, support, and performance feedback to frontline staff, including caseworkers and eligibility specialists.
Interpret and enforce DHS policy manuals and federal/state regulations to ensure program compliance.
Manage client service escalations, mediate disputes, and maintain confidentiality of sensitive information.
Participate in workforce planning, staff scheduling, and basic budget tracking.
Act as a liaison between the county office, community partners, and central DHS divisions.
Maintain accurate records, prepare required reports, and contribute to internal audits and quality assurance efforts.
Support community engagement activities and represent DHS at local meetings or emergency preparedness initiatives.