Social Services

Humanitary Medical Center Inc•Tampa, FL

3d•Onsite

About The Position

Humanitary Medical Center Tampa, Inc. is seeking an experienced and friendly Social Services Coordinator to join their team in a fast-paced environment. The role involves providing patients with information and guidance on their social rights, benefits, and available resources, facilitating access for all citizens. The coordinator will also offer orientation on procedures within federal, state, and local regulations, including HIPAA. This position is responsible for coordinating socio-economic needs and services for selected member populations throughout the continuum of illness.

Requirements

Experience in an acute care, manage care, or social services environment
Minimum of High School diploma or equivalent combination of education and experience
Previous experience in healthcare environment and medical terminology
Excellent computer knowledge is required, including proficient knowledge of Microsoft Office
Proficiency in electronic health record software
Outstanding Customer relations experience
Proficient in Microsoft Office, including Outlook and Excel.
Reliable with strong organizational and interpersonal skills
Must be fully Bilingual (English & Spanish)
Must be patient in dealing with an elderly population and sympathetic to hearing or vision deficiencies
Excellent listening, interpersonal, verbal and written communication skills with individuals at all levels of the organization
Ability to work effectively independently and in a team environment with little supervision
Must be able to work well under stressful conditions
Must be able to work in a fast-paced environment
Ability to effectively present information and respond to questions from groups of managers, clients, customers and the public, strong presentation skills
Ability to define problems, collect data, establish facts, and draw valid conclusions
Strong decision-making, analytical skills
Must be self-motivated, organized and have excellent prioritization skills

Responsibilities

Detects and receives cases on patient's needs related to Social Services and Social Assistance.
Interviews and coordinates home assessments with members and their families.
Provides support and/or intervention and assists members in understanding the implications and complexities of their current medical situation and/or overall personal care.
Assesses social needs of applicant through an individualized analysis with the use of techniques and experiences of the Social Worker.
Coordinates appropriate resources to patients to meet their needs and demands.
Evaluates and follows up with all cases, especially where there are minors or elderly, or anyone at higher risk.
Develops plan of care for patients to obtain authorizations for appropriate home and community-based services.
Assesses the availability of natural supports such as the enrollee's representative or family members to ensure the ongoing mental and physical health of those natural supports.
Acts as a liaison between the Health Plan, providers, enrollees, and their families.
Assesses the enrollees' current medical and social circumstances to identify any gaps or barriers that would impact compliance with the prescribed treatment plan and assist members in understanding the implications and complexities of their current medical condition.
Educates enrollees about the program, including Community based Services.
Coordinates with enrollees' primary care provider, specialists and other providers and care programs to ensure comprehensive approach to care and determine appropriate behavioral action needed to support medical needs.
Coordinates community resources and assist members in obtaining these resources when their benefits are exhausted or not available.
Follows up with members telephonically and/or in-person and coordinates member's case management services.
Constantly interacts with members, family and other resources to determine appropriate behavioral action needed to address/ support medical needs.
Calls patients to ensure they are and have seen their PCP and are completing their treatment plan or preventative care services as defined by the PCP or guidelines.
Coordinates community resources.
Assists in obtaining benefits for members through community resources.
At times, may manage members with severe mental illness who have high rates of behavioral health utilization and/or severe psychosocial vulnerability.
Communicates effectively with other professional and support staff to achieve positive patient outcomes.
Promotes and contributes to a positive, problem-solving environment.
Assists patients, family members and others with concern and empathy; respect their confidentiality and privacy and communicate with them in a courteous and respectful manner.
Complies with company policies and procedures and maintains confidentiality of patient medical records in accordance with state and federal laws.
Ensures compliance with all HEDIS, HIPAA, OSHA and other federal, state or local regulations.
Participates in training and in-service education, as required.
Other duties as assigned.