Social Services Case Aide

Office of Shared Administration•Wayne, WV

16h•Onsite

About The Position

Under general supervision, worker performs work at full performance level providing a variety of health and human service program activities in a helper capacity. Work involves extensive client contact. Worker often performs work independently under the direction of and in consultation with a professional staff member. Certain areas of assignment may include specific training prior to or within a specific period of time after employment. Work requires the use of an automobile for travel. Worker may be required to deal with situations which are potentially dangerous to client and worker. Other duties include data entry in facts computer system, setup and record multi-disciplinary treatment meetings, setup multi-disciplinary treatment meetings, setup appointments with appropriate medical personnel, including physical and mental health. Mandatory overtime may be required for this position. These positions support social services casework in cooperation with other social services staff. Responsibilities include providing clients with transportation and general supervision. Duties are often clerical in nature and include managing communication, documentation, payment, and reimbursement. These positions maintain up-to-date calendars for other social services staff, scan and file case reports, and log information into client and court cases. Work may involve running errands to ensure clients’ needs for clothing, food, and personal documents are met. They assist clients in identifying and obtaining benefits and services. These positions may act as a point-of-contact for medical and legal professionals associated with cases. Mandatory overtime may be required, and the use of a personal vehicle for travel is necessary. Perform related work as required. The Bureau for Social Services champions the security, permanence, and welfare of children and vulnerable adults, empowering individuals and strengthening families. Formerly the Bureau for Children and Families, the Bureau for Social Services operates under the West Virginia Department of Human Services, serving children, adolescents, and vulnerable adults facing abuse, neglect, or financial exploitation. Equipped with extensive training to handle delicate situations with compassion and dignity, these workers contribute to the advancement of a vibrant and healthy West Virginia by facilitating access to crucial healthcare, essential social services and benefits, and fostering safe, supportive, and healthy environments. Through this hard work, at risk populations can begin to thrive within the community.

Requirements

High school diploma or equivalent.
None required experience.
Valid driver’s license.

Nice To Haves

Specific training may be required prior to or within a specific period of time after employment.
May be required to deal with situations which are potentially dangerous to client and worker.

Responsibilities

Providing a variety of health and human service program activities in a helper capacity.
Extensive client contact.
Performing work independently under the direction of and in consultation with a professional staff member.
Data entry in facts computer system.
Setup and record multi-disciplinary treatment meetings.
Setup appointments with appropriate medical personnel, including physical and mental health.
Providing clients with transportation and general supervision.
Managing communication, documentation, payment, and reimbursement.
Maintaining up-to-date calendars for other social services staff.
Scanning and filing case reports.
Logging information into client and court cases.
Running errands to ensure clients’ needs for clothing, food, and personal documents are met.
Assisting clients in identifying and obtaining benefits and services.
Acting as a point-of-contact for medical and legal professionals associated with cases.