MDC Social Services Advisor

Macedonia Development Corporation, NFP•East St. Louis, IL

8d•Onsite

About The Position

The Social Services Advisor serves as a trusted resource and advocate for program participants by assessing needs, developing individualized service plans, connecting clients with community resources, and providing ongoing case management. This position plays a vital role in helping participants achieve greater self-sufficiency through coordinated access to housing, education, employment, healthcare, financial assistance, and other supportive services. The ideal candidate is committed to serving diverse populations, demonstrates excellent interpersonal skills, and has experience working within nonprofit, community-based, or human services organizations.

Requirements

Bachelor’s degree in Social Work, Human Services, Psychology, Sociology, Counseling, Public Administration, or a related field.
OR Associate degree with significant professional experience in social services, case management, workforce development, community outreach, or a related human services field.
Strong interpersonal and relationship-building skills
Excellent verbal and written communication abilities
Compassionate, client-centered approach to service delivery
Strong organizational, time-management, and problem-solving skills
Ability to manage multiple cases and competing priorities
Proficiency with Microsoft Office and cloud-based technology
Ability to maintain confidentiality and exercise sound professional judgment
Cultural competency and commitment to serving diverse communities

Nice To Haves

Two or more years of experience in case management, social services, nonprofit programming, workforce development, or community-based services.
Experience working with underserved individuals and families.
Knowledge of local and regional social service resources.
Experience with trauma-informed, strengths-based, or client-centered service delivery.
Familiarity with grant-funded programs and community partnerships is preferred.
Experience using case management databases or client information systems is preferred

Responsibilities

Conduct comprehensive intake assessments to identify participant strengths, needs, and goals.
Develop individualized service and action plans with measurable outcomes.
Provide ongoing case management, coaching, and follow-up services.
Monitor participant progress and adjust service plans as needed.
Maintain consistent communication to encourage engagement and successful outcomes.
Connect participants with community resources, including housing, healthcare, mental health services, transportation, childcare, food assistance, financial counseling, and employment supports.
Advocate on behalf of participants to ensure access to appropriate services.
Build collaborative relationships with community agencies and service providers.
Educate participants about available programs and eligibility requirements.
Coordinate referrals and monitor service delivery.
Assist with workshops, community outreach events, and participant orientations.
Collaborate with internal staff to provide comprehensive wraparound services.
Support implementation of MDC initiatives designed to improve family and community well-being.
Maintain accurate case files and participant records.
Document client interactions, referrals, and outcomes in accordance with program and funding requirements.
Prepare reports and maintain data for grants and organizational reporting.
Ensure confidentiality and compliance with applicable regulations and organizational policies.
Represent MDC at community meetings, resource fairs, and partner events.
Develop and maintain positive relationships with local agencies, educational institutions, employers, and social service providers.
Promote MDC programs and services throughout the East St. Louis community.