Social Services Administration Specialist

Operation Restoration•New Orleans, LA

6d•$75,000 - $150,000•Hybrid

About The Position

Under the direction of the Senior Advisor Special Projects, the Social Services Administration Specialist manages all social services provided by Operation Restoration and supervises staff, interns or volunteers working for Operation Social Services.

Requirements

2-4 years of experience billing Medicaid and other federally funded programs.
3-5 years of experience in a non-profit setting that provides social services.
2-4 years of experience writing grants and securing funding.
Licensed Clinical Social Worker (LCSW) or Licensed Master Social Worker (LMSW) or equivalent.
Proficiency in Microsoft Office, Google Products, and use of CRMs or data management systems.
Ability to effectively coordinate multiple projects at the same time.
Ability to effectively interact with a wide variety of people in a manner that positively portrays Operation Restoration and its programs.
Team-focused and collaborative
Ability to work independently while following clear direction
Strong interpersonal, organizational, and communication skills
Comfort taking initiative and solving problems proactively
Accountability, flexibility and reliability
Ability to manage timelines, prioritize multiple projects, and meet deadlines in fast-paced environment
Commitment to equity and criminal legal system reform
Ability to work effectively and respectfully with a wide range of people in a diverse community

Nice To Haves

Experience working with formerly incarcerated women preferred

Responsibilities

Provide written and oral updates to the senior management team on a regular basis.
Meet weekly with the executive team to report escalating issues or events that impact client services.
Supervise all Social Services programs, and identify opportunities to expand and improve all Social Services programs.
Develop effective integration strategies for clients, included but not limited to supervising the implementation of plans of care for OR clients.
Coordinate Social Services across programs to make sure all OR clients, students and program participants receive high quality case management services.
Improve and maintain processes and procedures to implement support groups for formerly incarcerated women focused on specific issues. This includes but is not limited to identifying opportunities for OR Social Services staff to obtain certifications.
Oversee the management of the Rapid Response Program.
In collaboration with the Senior Advisor Quality Care Innovator, the Social Services Administration Specialist creates, implements and monitors control measurements for all Social Services programs.
Ensure all Social Services information and data is properly maintained in electronic and paper files by conducting audits on a routine basis.
Perform regular data quality audits to ensure departmental data accuracy.
Manage the Social Services annual budget by keeping track of expenditures and revenues.
Manage the Social Services shared drive to ensure documentation is up to date and available to other team members.
Collaborate with key staff to ensure reporting and compliance metrics for the Employment and Training program are captured and submitted under the SNAP E&T Program.
Manage and assign responsibilities to Social Services staff, interns, and volunteers.
Recruit, train and supervise staff members, interns and volunteers working for Operation Social Services.
Conduct weekly team meetings with all Social Services staff and report outcomes to direct supervisor.
Provide directly or identify Subject Matter Experts (SME) to conduct regular training for organization’s staff to improve their job performance and maintain a tracking system of all training provided and completed by staff.
Develop and maintain relationships with community agencies for referral purposes.
Support fund development staff with research and grant applications.
Represent Operation Restoration at fundraising and community events.
Collaborate daily with Operation Restoration staff to ensure departmental effectiveness.
Perform miscellaneous job-related duties related to Operation Social Services, as assigned.