Social Service Specialist III

Dhss/Samh•Dover, DE

About The Position

This position performs specialized eligibility and enrollment functions for individuals seeking behavioral health services. The role involves completing PROMISE Brief Screens, determining presumptive eligibility, gathering required documentation, coordinating referrals, educating applicants on available services, maintaining electronic records, and collaborating with providers, hospitals, and internal staff to facilitate timely access to appropriate treatment and supports. The Department of Health and Social Services (DHSS) aims to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. DHSS prioritizes personal and family independence by assisting individuals and families in various life areas and offers numerous career opportunities to attract and retain talented individuals ready to make a difference in their community.

Requirements

Three years experience in health or human services support such as interviewing clients and assessing personal, health, social or financial needs in accordance with program requirements or coordinating with community resources to obtain client services.
Three years experience in applying laws, rules, regulations, standards, policies and procedures.
Six months experience in making recommendations as part of a clients service plan such as clinical treatment, counseling, or determining eligibility for health or human services/benefits.
Six months experience in record keeping.
Six months experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.

Responsibilities

Interviews, assesses and advises clients to determine eligibility, needs and course of action to meet needs.
May provide phone counseling evaluations and crisis intervention to determine admission of clients to hospitals or other special treatment facilities.
Documents, verifies, records and reports client information.
Refers ineligible clients to appropriate agencies and resources.
May provide coverage for other agency assistance programs as assigned.
Utilizes the resources of social services/other agencies, and community resources as a means of dealing with identified needs/problems.
Maintains adequate records of provided services including case files and related material.
Provides referral information to individual and general public, promotes effective public relations for agency.