Social Service Specialist II

State of Delaware•Dover, DE

About The Position

Make a Difference with DHSS Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas. We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick-start your profession. For more information, please visit https://dhss.delaware.gov/dhss/ today! Summary Statement A class incumbent is involved in social service work requiring client/worker interaction and is responsible for interviewing and soliciting information, assessing clients needs, filling out appropriate forms, and documenting all pertinent information to insure intake and eligibility requirements are met and service provisions are processed in an accurate and timely manner.

Requirements

Six months experience in health or human services support such as interviewing clients and assessing personal, health, social or financial needs in accordance with program requirements or coordinating with community resources to obtain client services.
Six months experience in record keeping.
Six months experience in applying laws, rules, regulations, standards, policies and procedures.
Six months experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.

Responsibilities

Interviews clients, reviews cases and compiles appropriate information in order to complete all necessary forms and data sheets.
Maintains supportive contact with patients, clients and families.
Coordinates work with other members of the human services team.
Assists clients and/or refers clients/cases to appropriate agency and resource.
Maintains, logs, documents and records informational records and statistical reports.
Answers inquiries and provides information to agencies, clients and other appropriate sources.
May supervise clients whose probation/parole is for minor crimes.
Assists in the establishment of appropriate client behavior by guiding, directing and influencing patients, clients and/or families.
May conduct follow up by verifying information through phone contact, personal interview and/or computer screening.
Prepares appropriate information, makes recommendations and assists in the facilitation of processing cases for completion, resolution and/or service provision.
May speak before community groups and serve on task forces or committees as assigned.