Social Service Analyst 1-3 (Region 2: East Baton Rouge & Surrounding Parishes)

State of Louisiana • Statewide, LA

3d • Hybrid

About The Position

The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana. This announcement will be filled in the following parishes. REGION 2: Ascension, East Baton Rouge, Iberville Make a meaningful impact by helping individuals overcome barriers and achieve stability. As a Social Service Analyst 1–3, you’ll interpret and apply complex federal, state, and local regulations while guiding clients through program requirements and available resources. You’ll conduct in-depth client interviews to assess work history, education, abilities, and goals, then serve as a case manager—documenting findings, coordinating services, and developing solutions that support successful participation. This role is ideal for professionals who enjoy problem-solving, client engagement, and using policy knowledge to create positive, real-world outcomes. An ideal candidate should possess the following competencies: Accepting Direction: The ability to be open and willing to follow guidance or instructions. Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement. Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.

Requirements

• Three years of experience in social services; OR Six years of full-time experience in any field; OR A bachelor's degree.
• Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Nice To Haves

• Accepting Direction: The ability to be open and willing to follow guidance or instructions.
• Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
• Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.

Responsibilities

• Determine initial and ongoing eligibility for Economic Services (ES) programs by gathering, analyzing, and documenting client information; interpret and apply complex federal, state, and local laws, regulations, and agency policies while maintaining a reduced caseload compared to lower-level SSAs.
• Assess customer needs, explain program rules and procedures, make appropriate referrals, and deliver services respectfully, consistently, and without bias, while demonstrating cultural sensitivity.
• Manage assigned caseloads by completing required forms, recording findings, documenting case activity and correspondence, and monitoring case development to ensure accuracy, timeliness, and compliance.
• Train, mentor, and provide technical assistance to new and lower-level SSAs and support staff; interpret program policies, review cases for accuracy, and assist with corrective actions and performance development.
• Assist the supervisor in evaluating program processes, completing reports, reassigning caseloads to balance workload, responding to urgent State Office requests, and performing functional supervisory duties in the supervisor’s absence.
• Review statistical samples of cases for completeness and accuracy, monitor quality control findings, assist in developing corrective procedures, and ensure compliance with state and federal rules, regulations, and policies.
• Conduct policy training for staff, represent the agency in appeals, hearings, presentations, and community forums, serve as a resource to community partners, and participate in formal training and professional development activities.

Benefits

• This position is eligible for the following Special Entrance Rates (SER), as well as a Premium Pay of up to $2.00/hr for hours worked based on longevity.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level