Social Security Disability Legal Assistant

Garza Law Firm • Knoxville, TN

6d

About The Position

The Social Security Disability (SSD) Legal Assistant is responsible for evaluating incoming cases to assess their viability for representation. This role involves thorough client education on the SSD process, gathering detailed client information, assessing claim strength, confirming eligibility, and identifying potential issues that may impact case outcomes. The SSD Legal Assistant does not have the authority to practice law, give legal advice, or set strategy on a pre-case/per-client basis.

Requirements

• Proficient with Microsoft 365 Suite Applications, including but not limited to, Outlook, Word, and Teams.
• Verbal and Written Communication Skills.
• Organizational Skills.
• Must have a High School Diploma or Equivalent.
• Ensure Accountability: Willingness to take responsibility for work product and the performance of the firm. Own commitments and show a willingness to answer for actions without being defensive or shifting blame.
• Client Focus: Intentionally seek to understand Client needs. Proactively identify opportunities to serve or create a benefit for the Client. Look to exceed Client expectations by creating delight. Establish and maintain effective Client relationships.
• Situational Adaptability: Rebound from setbacks vs. emotionally responding with drama. Demonstrate confidence under pressure. Handle or manage change or crises effectively. Maintain a positive attitude despite adversity. Grow from hardships and negative experiences.
• Action Oriented: Embrace challenges and take action, without unnecessary delay. Identify and seize new opportunities. Display a can-do attitude in good and bad times. Step up to handle tough issues without avoidance.

Nice To Haves

• Experience with Case File Management such as Filevine.
• Experience with lead generation systems such as Lead Docket.
• Experience in Customer Service via in-person and over the phone, while monitoring and diffusing escalated issues.
• Experience talking on the phone regularly and corresponding through email with a professional and confident tone.
• Secondary education, bachelor’s degree preferred, or equivalent combination of education, training, and experience.

Responsibilities

• Conduct initial interviews to gather detailed information about the client’s medical conditions, treatment history, work background, and prior Social Security filings.
• Explain the SSD process, including timelines, appeal stages, and expectations.
• Assist clients in completing necessary paperwork, such as representation and intake forms.
• Confirm technical eligibility for SSDI and SSI by evaluating insured status, work credits, income, and resource limits.
• Assess the strength of each claim by analyzing the severity and duration of conditions, functional limitations, and consistency of medical treatment.
• Identify potential red flags like lack of treatment, substance use issues, or insufficient documentation.
• Collaborate with SSD attorneys to review complex or borderline cases for representation decisions.
• Communicate case status and next steps clearly and professionally to clients, ensuring they understand their responsibilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED