Social Security Disability Case Manager

Hensley Legal Group, PC•Fishers, IN

3h•Hybrid

About The Position

At Hensley Legal Group, helping people through some of the hardest moments of their lives takes more than legal knowledge—it takes compassion, organization, and a genuine commitment to making a difference. As a Social Security Disability Case Manager, you'll be the steady guide clients rely on throughout the disability claims process, helping them navigate complex situations with confidence and care. You'll build meaningful relationships with clients while serving as the driving force behind each case. From answering questions and gathering critical documentation to keeping cases moving forward and preparing files for hearings, your work has a direct impact on helping clients secure the benefits they need. Every day brings an opportunity to advocate, problem-solve, and make a real difference in someone's life. We're looking for someone who thrives in a detail-oriented environment, enjoys building trust with others, and understands that empathy and follow-through are just as important as efficiency. Our team values collaboration, accountability, and supporting one another while delivering exceptional service. Your organization and ownership ensure every case stays on track from beginning to end. By maintaining consistent communication, proactively addressing delays, and coordinating the many moving parts of a Social Security disability claim, you help create a smoother experience for clients during an often stressful chapter of their lives. Your attention to detail and commitment to excellence help deliver the advocacy our clients deserve.

Requirements

High School Diploma or GED required
Prior case management, paralegal, legal, or administrative experience preferred.
Strong project management, organization, and time management skills.
Exceptional attention to detail and accuracy.
Excellent written and verbal communication skills.
Strong critical thinking and problem-solving abilities.
Ability to manage sensitive conversations with professionalism and compassion.
Experience managing multiple priorities while maintaining high-quality work.

Nice To Haves

Associate's or Bachelor's degree preferred.

Responsibilities

Serve as the primary coordinator for Social Security Disability cases.
Serve as the client's primary point of contact by answering questions, providing updates, and delivering compassionate support throughout the claims process.
Manage cases from intake through resolution, ensuring deadlines are met and cases continue moving forward.
Maintain accurate and detailed case notes while documenting all client communications and case activity.
Gather, review, and submit medical records, employment information, and other supporting documentation necessary for disability claims.
Obtain evidence and coordinate with medical providers, government agencies, and other third parties to support client cases.
Prepare files and documentation for attorney review, hearings, and appeals.
Monitor case status and proactively resolve delays or outstanding issues.
Keep attorneys informed of important case developments, concerns, or opportunities that require legal review.
Maintain organized case files and ensure all documentation is complete and up to date.
Provide exceptional client service by guiding individuals through each step of the Social Security Disability process with professionalism and empathy.