Social Science Analyst (Program Evaluation Specialist)

Customs and Border Protection•Washington, DC

21h

About The Position

The Social Science Analyst serves as a senior analyst in the Department of Homeland Security, U.S. Customs and Border Protection (CBP), Office of Human Resources Management, Strategic Transformation Management Division. The role evaluates CBP human resources programs, services, and workforce initiatives and provides evidence-based recommendations to improve workforce effectiveness, operational efficiency, and mission readiness. Positions are listed in Indianapolis, Indiana; Minneapolis, Minnesota; and Washington, D.C. The position may also be eligible for situational telework consistent with agency policy. The analyst independently conducts complex social science research and program evaluations addressing workforce and organizational behavior. The work includes analyzing large workforce datasets, managing evaluations from planning through reporting, advising executive leadership, and designing evaluation frameworks, performance measures, and logic models to support evidence-building and development of standard operating procedures. The position is GS-14, with a listed salary range of $125,776 to $163,514, subject to applicable locality or special pay adjustments.

Requirements

U.S. citizenship.
A full four-year course of study leading to a bachelor's or higher degree, with a major in behavioral or social science or an appropriate related discipline; or qualifying education and experience equivalent to a major, including 24 semester hours in behavioral or social sciences; or four years of appropriate experience demonstrating equivalent knowledge.
At least one year of specialized experience equivalent to the next lower grade level (GS-13), applying social science theories, principles, and methodologies to conceptualize and lead rigorous research studies.
Experience using advanced statistical software and analytical tools to analyze complex, disparate workforce data while ensuring data quality, validity, and reliability.
Experience planning and executing program evaluations, including developing evaluation frameworks, performance metrics, and logic models.
Experience translating research findings and evaluation results into clear, concise decision-support materials for senior leadership.
Experience leading multidisciplinary teams and collaborating with diverse stakeholders.
Meet applicable time-in-grade requirements by October 27, 2026, if applicable to current federal employees.
Meet the residency requirement of physical U.S. or protectorate residence for at least three of the last five years, unless an applicable exception or waiver applies.
Successful completion of applicable pre-employment processes, which may include a background investigation and drug testing.
Males born after December 31, 1959, must be registered with Selective Service.
All pre-employment processes are conducted in English.

Responsibilities

Conceptualize, develop, and independently execute complex social science research and program evaluations addressing workforce and organizational behavior issues in alignment with agency strategic goals.
Use advanced statistical software and analytical methods to process and interpret large, complex workforce datasets and identify behavioral patterns, trends, and factors influencing organizational outcomes.
Manage all stages of program evaluation, including planning, implementation, and reporting, to assess the effectiveness, efficiency, and organizational impact of human capital programs and policies.
Provide authoritative guidance to executive leadership and program officials by translating scientific evidence into actionable recommendations for strategic decision-making.
Design and implement evaluation frameworks, performance measures, and logic models for agency-wide evidence-building initiatives and development of new standard operating procedures.
Lead multidisciplinary teams and collaborate with diverse stakeholders to translate research evidence into workforce strategies and organizational improvements.
Prepare clear, concise decision-support materials, such as executive briefings, reports, or dashboards, based on research and evaluation findings.