Social Media Coordinator
About The Position
We’re Simply Nootropics — one of the fastest-growing health and wellness brands across Australia and New Zealand, serving over 100,000 customers with science-backed supplements designed to improve energy, focus, and long-term vitality. We’re also the team behind Tmrw— a premium longevity-focused daily health drink built around cellular health, NAD+ support, gut health, and healthy aging. Two brands. Multiple markets. High creative output. And growing fast. We're looking for a natural community builder who lives and breathes social media — someone who genuinely enjoys being online, engages authentically, and understands the nuances of how people communicate across Instagram, TikTok, YouTube, and Meta. This person is the voice of our brand (both Simply Nootropics & Tmrw) in every comment section, DM thread, and cultural conversation happening in the health and wellness space.
Requirements
- 1-2 years of experience in community management, social media, or customer experience roles.
- Experience working as a part of a fully remote team
- Strong proficiency with Meta, TikTok, YouTube, and community management tools like Sprout Social.
- Exceptional written communication skills with emotional intelligence and brand awareness.
- Comfortable working across multiple brands and accounts
Nice To Haves
- Experience working with Google Suite, ClickUp, and Slack experience preferred
Responsibilities
- Own all inbound and outbound community engagement across brand social platforms, including DMs, comments, replies, and story interactions.
- Actively engage with our audience by liking, commenting, and joining conversations on our content.
- Build relationships with our influencer and ambassador partners by actively engaging with their content.
- Bring our brands into culturally relevant conversations through regularly engaging with health and wellness content.
- Moderate conversations to maintain a safe, respectful, and inclusive community environment.
- Escalate sensitive, high-risk, or PR-related issues appropriately.
- Ensure consistent, empathetic, and brand-aligned responses across all channels.
- Own responses to all paid whitelisting comments (Meta channels, TikTok)
- Manage community workflows using Sprout Social (or similar tools) to ensure organized inbox management and timely responses.
- Actively operate across Instagram, TikTok, YouTube, and Meta platforms.
- Stay current on platform moderation tools, community features, and best practices.
- Work closely with the Customer Service team to align messaging, resolve issues, and ensure seamless handoffs between social and CX.
- Monitor response times, sentiment, volume, and recurring issues across platforms.
- Deliver weekly and monthly reports on community health, trends, and key pain points.
- Surface insights from the community to inform product feedback, CX improvements, and marketing strategy.
Benefits
- Fully remote role (work from anywhere!)
- Work across two fast-scaling global wellness brands
- Exposure to high-performance teams
- Clear ownership and autonomy in your role
- A no-politics, flat management structure that is results-focused
- Flexible working structure with accountability
- Opportunity to grow as the brands expand internationally
- Competitive salary based on experience
- Product and health allowance every month
- Work alongside team members across NZ, Australia, US, UK, SEA and UAE
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
