Social Media Content Specialist - Bilingual French / English - Remote in US
About The Position
ICUC has been the global leader in Social Media solutions for over 20 years. To date, the ICUC team consists of over 350 people, in over 35 countries, covering 50 languages around the clock. In an environment where the only constant is change, we create common ground between brands and audiences across communities and social media. Fueled by a unique culture built in and around meritocracy, we bring the passion, the know-how and the balance necessary to maintain the charted course we set for ourselves: to be the best, we employ the best. We’re a fast-growing team looking for bilingual (English and French) social media professionals who enjoy engaging in online conversations, creating content that connects, and helping foster digital communities that are safe and welcoming. This role requires flexibility to work a variety of shifts, including evenings and weekends. Advanced proficiency in English is essential, in addition to French, as this role involves managing English and French-speaking content/accounts and collaborating closely with global teams.
Requirements
- Bilingual (English and French)
- Advanced proficiency in English
- Strong written communication skills (spelling, grammar, clarity) in English and French with strong cultural awareness
- Experience managing social platforms, specifically moderating and engaging
- Ability to write for brands and adapt tone for different audiences
- Familiarity with all major social platforms such as Facebook (account use may be required depending on client needs)
- Ability to engage with a variety of content topics (e.g., tech, retail, food, hospitality, tourism, health, pharma)
- Strong organizational skills, reliability, and excellent customer service instincts
- Access to reliable, high-speed internet suitable for remote work
Responsibilities
- Moderate and respond to comments across client social channels using their unique brand voice
- Write thoughtful, engaging content to spark conversations and drive engagement
- Help maintain online communities that are safe, respectful, and aligned with client guidelines
- Escalate issues, insights, or trends to the internal team when needed
- Build a strong understanding of client brands, including their strategy, tone, and audience
Benefits
- Flexible time off (paid time off like vacation)
- Medical insurance
- Dental insurance
- Vision insurance
- Sick and safe time
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
