Social Media Account Executive (Community Management)

Hiebing•Madison, WI

1d•Hybrid

About The Position

If you believe social media is more than just posting — if it’s about building real relationships, shaping brand perception and creating meaningful, real-time engagement — keep reading. Hiebing is a strategy-led marketing and advertising agency built on curiosity, collaboration and the belief that the best ideas come from pushing each other further. With teams in Madison and Austin, we partner across disciplines to create work that moves people and drives real business impact. We’re looking for a Social Media Account Executive with a focus in community management — someone who thrives in a fast-paced environment, brings a sharp eye for detail and knows how to turn day-to-day engagement into meaningful brand moments.

Requirements

Bachelor’s degree or equivalent experience
2–3 years of experience in social media or community management
Fluent across a variety of social channels as an active and passionate participant
Demonstrate excellent attention to detail, bringing care and accuracy to all projects
Maintain professional rapport with clients, building their trust and confidence
Comfortable working in a fast-paced, always-on environment
Collaborate with peers and other departments across agency
Understand when to seek help or counsel from appropriate senior staff
Commit to following Hiebing’s AI Policy
A curious, can-do attitude and “we before me” mindset to daily work
Must be authorized to work in the U.S. without current or future sponsorship.

Responsibilities

Lead Community Management
Monitor and manage social media channels for 2–3 clients (weekday cadence: every 30 minutes, 8:30 AM – 5:00 PM)
Respond to comments, messages and questions in a timely, brand-aligned voice
Triage customer issues and escalate when appropriate
Build positive, human interactions that strengthen brand loyalty
Identify and execute “surprise and delight” engagement opportunities
Social Listening & Insights
Support team developing social media and other brand creative by sharing insights into consumer behavior
Elevate user-generated content for consideration in organic social
Gather, identify and organize insights to aid preparation and delivery of consumer listening reports to inform strategy and decision-making