Social Events Servicing Manager

Zislis Group•Manhattan Beach, CA

1d•Onsite

About The Position

Zislis Group is expanding and we are looking for our next Social Events Servicing Manager. We’re currently seeking a seasoned hospitality-hearted Social Events Services Manager with 3-5 years of day of event and wedding planning experience to join our friendly, fast-paced, and fun-loving team. This position is an operations and admin based role, that focuses on extreme attention to detail in regards to event timelines and food and beverage service. This is not a creative or event design role, and experience at an event venue is highly preferred but not required. If you thrive on creating moments of delight, have a passion for weddings and social events, and take pride in bringing a client’s vision to life with prompt professionalism and flair, we’d love to meet you. Our culture is grounded in kindness, creativity, and collaboration—and we’re looking for someone who shares our commitment to show up, make it special, and always deliver with a smile.

Requirements

Minimum 3-5 years of day of event coordination
Minimum 3-5 years experience planning and executing social events and weddings
Excellent personal computer skills with experience in Microsoft Office, Google Suite and Tripleseat convention management software.
Possess above average verbal and written communication skills.
Possess excellent organizational skills.
Ability to meet deadlines and handle difficult situations with professionalism.
Ability to handle multiple tasks and priorities and work well under tight deadlines and pressure
Professional polished appearance is required at all times and in compliance with company dress code.

Nice To Haves

Experience at an event venue is highly preferred but not required.

Responsibilities

Services Social Events, Weddings, Buyouts and VIP Corporate events
Key point of follow-up communication on all finalized sales contracts from Events
Effectively identifies and communicates guest needs
Generates BEOs, creates floor plans and creates event timelines based on needs of the event
Attends all assigned events and stays through the last key point of service on the timeline.
Captures the client’s vision and effectively assists with developing client menus and service timelines that help execute the clients needs.
Ensures excellent guest service with a respect for quality and careful attention to service and details, “ finding the yes “ whenever possible.
Works closely with clients with continued planning and execution based on the servicing timelines assigned to the department schedule
Maintains accurate files
Communicates all event food and beverage needs, setup requirements, and operational details to Banquet Management and Culinary team in a timely manner and meets all servicing deadlines for event details
Regularly attends BEO meetings for assigned events, and secures approval for all special requests with Banquet Manager or Culinary Management
Relays guest complaints and/or problems to Managers to ensure quality product delivery and guest satisfaction
Acts as the key liaison between Sales and the Guest while following-up and keeping all appropriate team Members and departments aware of event changes or guest concerns
Is consistently and willingly available to assist with special projects and events
Assists Sales Manager or Sales Director with quoting and negotiating pricing and processes contracts and estimates if the Sales Manager or Sales Director is not available to do so
Executes contract addendums as needed with the Sales Managers approval
Be available to assist client while on site at appropriate times (evening and weekends are required).
Requires schedule flexibility to accommodate irregular or extended hours, sometimes with little notice due to the nature of last minute event bookings.
Participate in wedding tradeshows as required
Attend required in-house meetings
Meet and greet clients, conduct property tours, and promote facilities and services in the absence of the Sales Manager
Assist with the overall set up and implementation of events and meetings
Assist with invoicing and billing and collects all outstanding final balances by accounting deadlines
Administration duties as needed