Social Enterprise Retail Associate

Downtown Women's Center • Los Angeles, CA

10d • $25 - $25 • Onsite

About The Position

The Associate - Retail (Part-time) supports sales, merchandising, and inventory at MADE by DWC Resale Boutique’s storefront, eCommerce platforms, and pop-up shops. This role assists with product preparation, marketing, visual and digital merchandising, and supports job-training participants and volunteers. The ideal candidate is collaborative, detail-oriented, and passionate about mission-driven retail. MADE by DWC serves as a hands-on training site for participants in DWC’s LA:RISE workforce development program. In this role, the Associate works alongside trainees, supporting day-to-day retail operations while helping reinforce professional workplace skills, reliability, and customer service practices. The Associate contributes to a supportive, structured environment that promotes learning, confidence, and real-world retail experience. Essential Functions Prepare merchandise for the sales floor, e-commerce platforms, photoshoots, and shipping by ensuring quality controlling, pricing, writing product descriptions, uploading products, packaging, and utilizing shipping software. Provide excellent customer service in-store and online by greeting, asking and answering questions, styling, monitoring fitting rooms, problem-solving, up-selling, and maintaining knowledge of current product, sales, promotions, and incentives. Serve as a MADE by DWC brand ambassador by sharing knowledge of the MADE story, values and businesses including The Café and MADE branded products and contributing to department goals. Protects equipment by following operating instructions, troubleshooting breakdowns, maintaining supplies, and performing preventive maintenance of the boutique. Maintain operational consistencies that promote clean, welcoming, organized, and safe space for staff and volunteers that meet health, safety, and sanitation regulations. Perform opening and closing tasks including store cleaning, maintaining signage, recording sales and KPI goals, EOD checklist, and assisting in POS procedures. Other duties as necessary to meet the goals and mission of the store. Assist job training participants by providing coaching, assisting in training, and supporting daily tasks. Foster a positive store environment through effective communication, teamwork, and collaboration under the direction of the Boutique Coordinator and the Consumer Products Manager. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

• High school degree; or GED.
• Retail experience a plus.
• Customer service and sales knowledge
• POS and cash handling knowledge
• Must be available to work Saturdays
• Merchandising knowledge
• Demonstrate excellent verbal and written skills
• Attention and eye for detail
• Flexible and works well with a team
• Ability to multitask and focus on department goals
• Cultural humility.
• Must be a CA resident and live no more than 80 miles from DWC; must be available for in-person meetings at DWC.
• Must provide documentation of a negative TB test result within the last twelve months, on first day of hire.
• Being authorized to work in the U.S. is a precondition of employment. DWC does not sponsor employment visas, such as H-1B.

Nice To Haves

• Photography and photo editing skills are a plus, but not required

Responsibilities

• Prepare merchandise for the sales floor, e-commerce platforms, photoshoots, and shipping by ensuring quality controlling, pricing, writing product descriptions, uploading products, packaging, and utilizing shipping software.
• Provide excellent customer service in-store and online by greeting, asking and answering questions, styling, monitoring fitting rooms, problem-solving, up-selling, and maintaining knowledge of current product, sales, promotions, and incentives.
• Serve as a MADE by DWC brand ambassador by sharing knowledge of the MADE story, values and businesses including The Café and MADE branded products and contributing to department goals.
• Protects equipment by following operating instructions, troubleshooting breakdowns, maintaining supplies, and performing preventive maintenance of the boutique.
• Maintain operational consistencies that promote clean, welcoming, organized, and safe space for staff and volunteers that meet health, safety, and sanitation regulations.
• Perform opening and closing tasks including store cleaning, maintaining signage, recording sales and KPI goals, EOD checklist, and assisting in POS procedures.
• Other duties as necessary to meet the goals and mission of the store.
• Assist job training participants by providing coaching, assisting in training, and supporting daily tasks.
• Foster a positive store environment through effective communication, teamwork, and collaboration under the direction of the Boutique Coordinator and the Consumer Products Manager.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED