Social Collaboration Administrator (Puerto Rico)

RTX•Santa Isabel, PR

7d•Remote

About The Position

We are seeking a detail-oriented and proactive Social Collaboration Administrator to support and enhance our collaboration platform and services. This role serves as a key bridge between end users, internal stakeholders, and vendors- ensuring smooth operations, strong governance, and high-quality user experience. The ideal candidate thrives in a fast paced environment, enjoys problem solving, and is passionate about improving our collaboration platform and processes.

Requirements

A University Degree or equivalent experience and minimum 2 years of prior relevant experience.
Experience working with ticketing system such as ServiceNow
Experience with Power Bi or similar reporting tools

Nice To Haves

Strong customer focused mindset
Strong communication and stakeholder management skills
Ability to manage multiple priorities and work independently
Strong organizational and problem solving skills
Experience with Igloo Software
Experience with ServiceNow
Experience with SAAS tool
Experience with vendor and managing requirements

Responsibilities

Manage and resolve customer requests and issues through ServiceNow, ensuring timely and effective support
Engage directly with customers and stakeholders to understand needs, answer questions, and provide guidance on collaboration tools and processes
Develop and maintain reports and dashboards using Power BI to provide insights into platform usage, performance, and trends
Collaborate with external vendors to gather, refine, and manage requirements, ensuring alignment with business needs
Execute tasks for operations and maintenance for the service closely following standard work.
Execute and maintain governance processes for the collaboration platform, ensuring compliance with organizational standards and best practices
Identify opportunities for process improvements and automation to contribute to enhancing overall platform efficiency and increased user satisfaction