SOC Tools Administrator

Edgewater Federal Solutions • Albuquerque, NM

14d

About The Position

Edgewater Federal Solutions is seeking a Systems Operation Center (SOC) Tools Administrator to support the IT program at a major national laboratory.

Requirements

• BS/BA in relevant discipline plus a minimum 1 years, or more, of directly related experience that demonstrates the knowledge, skills, and ability to perform the duties. Related experience may be substituted for relevant education and vice versa.
• Must be a US Citizen
• Must have DOE Q level clearance.
• Experience: 2–5 years of experience in RHEL/Linux and Windows system administration or technical support.
• Infrastructure Skills: Proven experience managing Virtual Machines (VMs) and maintaining systems across multiple, segregated networks.
• Tooling Knowledge: Familiarity with Entuity and ServiceNow ITOM (Discovery/ACC) or similar enterprise monitoring suites.
• Scripting: Proficiency in Python or PowerShell (for automation).
• Teamwork: Strong ability to work within a team and coordinate effectively with external technical groups.

Nice To Haves

• Familiarity with CI/CD Pipelining.
• Knowledge or experience with SQL & Mongo based data entry and configuration.
• Proficiency in use of debugging and profiling tools with VSCode.
• Familiarity with Ansible.
• Customer Service-oriented.

Responsibilities

• Linux Systems Administration & VM Management: Stand up, configure, and maintain RHEL & Windows heavier on the RHEL Virtual Windows Machines across multiple networks. Ensure these systems are optimized to host monitoring agents and core software.
• Technical Maintenance: Perform regular installations, patching, and vulnerability remediation for Entuity and ServiceNow Agent Client Collector (ACC) to meet strict DOE security standards.
• Troubleshooting: Diagnose and resolve failing monitor hosts, connectivity issues, & devices/services on multiple networks. This includes connectivity between our tools/services and others.
• Cross-Team Collaboration: Work collaboratively with other infrastructure and mission teams to ensure their assets are correctly integrated into our monitoring tools. This includes coordinating technical work across boundaries to ensure end-to-end visibility.
• Web App & Synthetic Monitoring: Maintain and update synthetic monitoring scripts (JavaScript/Selenium) to simulate user journeys and proactively detect web application performance issues.
• Agile Participation: Actively participate in the team’s Daily Standups and Sprint cycles. Contribute to a culture of innovation by suggesting and implementing improvements to existing monitoring techniques.
• Technical Support: Respond to customer and SOC operator requests, resolving incidents and refinements to reduce operating time and improve system reliability.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 11-50 employees