SOC Tech Support (Student)
About The Position
This position is available only to enrolled American University students. Most student positions at American University are eligible to use Federal Work Study (FWS) awards, with a few exceptions. FWS funds cannot be applied to janitorial, construction, partisan or sectarian positions. For information or questions regarding FWS funds, please contact American University's Office of Financial Aid. Important guidance for current American University employees: American University current employees, including those employed in student positions, must apply through their employee Workday account. If you are a current employee at American University, please log into your employee Workday account and select the Find Jobs report which will take you to our internal career listings. Applying outside of your employee Workday account may cause delays in a hire process. SOC Technology Services is seeking motivated undergraduate and graduate student employees to join our team for Spring 2026. Student Support Assistants will be cross-trained to work across various help desks and technology spaces within the School of Communication (SOC). This is a hands-on position ideal for students interested in gaining experience in customer support, media equipment, and classroom technology.
Requirements
- This position is available only to enrolled American University students.
Nice To Haves
- Familiarity with classroom A/V systems, media production gear, or customer service.
- Communication and problem-solving skills.
- Willingness to learn and provide support across different environments.
Responsibilities
- Provide on-call assistance for faculty and staff regarding classroom technology issues.
- Answer our help desk phone and troubleshoot classroom tech-related questions or errors.
- Operate basic projection system and AV equipment during classes and in the theater.
- Provide assistance to faculty using the space, ensure the food/drink policies are met and perform opening/closing procedures of the space.
- Staff the equipment checkout desk and assist with equipment check-ins/returns.
- Perform basic equipment inspections and help transfer gear (as able).
- Assist with setup and basic operation of studio equipment.
- Provide in-room support for ongoing classes and events.
Benefits
- Opportunities for continued employment during the academic year.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
