Part Time SOC Operator - $24.10/hour

Securitas Security Services•Billerica, MA

About The Position

The Security Incident Command Center (ICC) Operator is responsible for monitoring security systems, coordinating incident response activities, and serving as the central communication hub during security, safety, and operational incidents. This position requires strong situational awareness, attention to detail, effective communication skills, and the ability to remain calm and professional in high-pressure situations. The ICC Operator supports the organization's security operations by monitoring alarms, access control systems, CCTV cameras, emergency notifications, and other security technologies while ensuring incidents are documented, escalated, and resolved in accordance with established procedures.

Requirements

High school diploma or equivalent required.
2+ years of experience in a Security Operations Center (SOC), Global Security Operations Center (GSOC), Emergency Communications Center, Command Center, Law Enforcement, Military, Emergency Management, or related field.
Experience working in a 24/7 operational environment.
Knowledge of incident management and emergency response procedures.
Strong verbal and written communication skills.
Ability to work rotating shifts, nights, weekends, and holidays.

Responsibilities

Monitor security systems, alarms, CCTV, and access control platforms for incidents and threats.
Receive, assess, prioritize, and escalate security incidents according to established procedures.
Coordinate response efforts with security personnel, emergency services, and business stakeholders.
Serve as the primary communication hub during incidents and emergencies.
Maintain accurate incident logs, reports, and documentation.
Issue alerts, notifications, and situation updates to appropriate personnel.
Support crisis management, business continuity, and emergency response activities.
Conduct routine operational checks and ensure command center readiness.
Participate in training exercises and continuous process improvement initiatives.

Benefits

Medical Insurance (Anthem)
Dental Insurance (Aetna)
Vision Insurance (VSP)
401k with Employer Matching
Paid Life Insurance
Paid Time Off
Paid Uniforms
Paid Training
Specialized Programs for Continued Education for Security Officers
Specialized Programs to Assist in Healthy Lifestyle and Financial Wellness
Employee Assistance Programs (EAP)
Employee Discount Programs (Vehicles, Cell Phone, Cable, Appliances, Theme Park Tickets, etc.)
Retirement plan
Employer-provided medical and dental coverage
Company-paid life insurance
Voluntary life and disability insurance
Securitas Saves discount program
Paid holidays
Paid time away from work