SOC Operator - Night Shift (10pm-8:30am)

Shop Trulieve•Monroe, FL

20h•Onsite

About The Position

As a SOC Operator at Trulieve, you will play a critical role in maintaining the safety and security of our facilities. You will monitor and respond to security incidents, manage access control systems, and ensure effective communication across various departments. This position requires proactive asset protection, an emergency response approach, and strong organizational and communication skills. Trulieve strives to bring patients relief through trusted products, with plants hand-grown to minimize unwanted chemicals and pests. Our products aim to alleviate symptoms associated with serious medical conditions. Our staff works with physicians to provide compassionate care.

Requirements

Familiarity with web-based access control systems, CCTV, and alarm monitoring systems.
Strong verbal and written communication skills, with the ability to interact effectively with diverse individuals.
Exceptional attention to detail to ensure the accuracy of information and adherence to security protocols.
Ability to assess situations quickly and make informed decisions under pressure.
Understanding basic security principles, emergency response procedures, and asset protection strategies.
Ability to work collaboratively with internal teams and external vendors to achieve security objectives.
One or more years of SOC-like work experience.
One or more years inside a Security Operations environment.
Must be results-oriented.
Possess the ability to be a successful self-starter.
Possess excellent communication, negotiation, and managerial skills.
Experience with conflict resolution and de-escalation.
Experience with complex problem-solving and being detail-oriented.
Have excellent communication skills, both written and verbal.

Nice To Haves

A high school diploma or equivalent and an associate or bachelor’s degree in a related field are preferred.
Previous experience in a security operations center, law enforcement, or similar role is highly desirable.
Certification in security or emergency response (e.g., CPR, First Aid) is a plus.
Proficiency in Microsoft Office Suite and other relevant software applications.
Experience in call centers, agile project management, and leadership.

Responsibilities

Answer incoming calls promptly and professionally.
Protect and verify information about security concerns and incidents, ensuring accurate documentation.
Manage and verify access requests through web-based systems.
Provide access to authorized personnel and terminate access when necessary, ensuring compliance with company policies.
Efficiently dispatch vendors and service providers as required, ensuring timely response to maintenance and security needs.
Collaborate with emergency services (WME) to provide necessary support during incidents.
Maintain clear communication and help coordinate responses as needed.
Monitor CCTV and alarm systems to ensure the security of company assets.
Identify and report any suspicious activities or security breaches.
Maintain accurate records of all activities, incidents, and communications.
Prepare reports as required for management review.