SOC Analyst

Mainstay Technologies, Inc.•Manchester, NH

1d•Hybrid

About The Position

The Security Operations Center (SOC) Analyst works with our SOC team to resolve multiple alert types originating from our clients’ systems. This role helps maintain critical security layers, resolve issues before they impact clients, and provides a valuable second set of eyes on important processes. It serves the broader team through rapid response, saving time and improving the quality of service.

Requirements

One to two years in a SOC, entry-level IT help desk, or IT support role
Knowledge of standard SIEM platforms
Expert problem-solving skills and the ability to recognize patterns
Strong communication skills with both clients and team members
Excellent technical aptitude with an understanding of basic computer language
Team-driven and motivated by providing outstanding service to improve the lives of those around you
Self-motivated with the ability to stay on track and focus on priorities
Knowledge-driven with the ability to flourish in a fast-paced environment
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift 15 pounds at times.
Travel between offices and client sites may be required
Applicants must live within driving distance of our clients, offices, and team events to support client relationships, onboarding, and ongoing collaboration.

Nice To Haves

MCP Certification preferred but not required
A+ (Plus) Certification preferred but not required
Relevant security certifications helpful (Security+)
Threatlocker experience is preferred but not required
Education focused on technology and networking is preferred

Responsibilities

Respond to security alerts related to Security Information and Event Management (SIEM) systems and XDR endpoint protection alerts
Prioritize alerts, determining which to tackle first when there are multiple alerts within each priority
Manage our User Security Platform (USP) tools to support the security posture of Mainstay and our Clients with tools to include vulnerability scanning, phishing testing, dark web monitoring, account control reporting, and security training platform administration.
Collaborate with internal teams on Incident Response, Security topics and questions
Understand current compliance frameworks, security best practices, and regulations that impact security management
Respond to reports of security incidents, following up with internal teams and with clients as necessary
Support the NOC technician with network and system alerts where needed
Support projects led by the SOC team
Help implement and support Threatlocker

Benefits

A flexible and fun work environment with events, lunch+ learns, ping pong, snacks, games, and books
3 weeks of PTO (4 weeks after 2 years) per year
A 2-week sabbatical at 5 years and a 5-week sabbatical at 10 years
Health, Dental, and Vision Insurance
Disability Insurance
Group and Supplemental Life Insurance
Paid Family Leave
401(k) with 3% match
ESOP!
Team Profit Sharing
Training program (including paid certifications, tuition reimbursement, and bonuses on achieving certs)
Paid Volunteer Time Off