SOC Analyst - Tier 2

Fiserv•Berkeley Heights, NJ

3d•$90,000 - $158,400•Onsite

About The Position

This role is a Tier 2 Security Operations Center (SOC) analyst position on Fiserv's Cyber Threat Management team, serving as an escalation point when a routine security event becomes a true incident. This is a regular Monday–Friday, 9:00 a.m.–5:00 p.m. role, with occasional on-call work. You'll bring hands-on EDR/incident response experience, step in as incident commander to coordinate cross-functional response, communicate clearly with everyone from application teams to executives, and mentor Tier 1 analysts using real incidents as teaching moments.

Requirements

Approximately 5+ years of hands-on SOC or incident response experience, including working with EDR tools – CrowdStrike experience preferred, though comparable tool experience is acceptable.
Demonstrated experience serving as an incident lead or commander, including remediation, containment, and stakeholder communication during active incidents.
Strong communication skills, with the ability to work diplomatically with other teams, executives, and application managers while taking charge and assigning responsibilities.
Ability to write clear after-action reports and summaries tailored to technical and non-technical audiences.
Demonstrated ability to mentor or coach junior analysts on both technical methods and soft skills.
Ability to perform under pressure, take charge of a situation, and make sound decisions with incomplete information.
A collaborative mindset with genuine curiosity about cybersecurity fundamentals, adversaries, threats, and their potential impact on the environment.
Willingness to participate in occasional on-call coverage outside of standard business hours.

Nice To Haves

Recent or in-progress cybersecurity certifications such as Security+, CISSP, or SANS credentials.
Active engagement with the cybersecurity community, signaling curiosity and ongoing learning about current threats.
Experience crafting Splunk queries or similar SIEM searches to support investigations and mentoring.
Prior experience partnering with a globally distributed SOC or incident response team.
Familiarity with additional EDR/XDR, SIEM, or SOAR platforms beyond CrowdStrike.

Responsibilities

Act as incident commander when an event is escalated to a true incident, coordinating with application and cybersecurity teams to contain issues such as removing an unauthorized user from a server or isolating malware.
Assess and triage incoming alerts, distinguish routine events from incidents, develop hypotheses on how incidents occurred, and provide direction during incident bridges.
Communicate diplomatically with application managers, executives, and cross-functional stakeholders during high-pressure incidents, tailoring the level of technical detail to each audience.
Write after-action reports and incident summaries for audiences ranging from executives and sales to technical and management teams.
Mentor Tier 1 SOC analysts using completed incidents as case studies, covering both soft skills (e.g., calming an application team) and technical methods (e.g., crafting Splunk queries).
Use CrowdStrike and comparable EDR platforms to contain network assets, remotely access affected systems, and collect system information during investigations.
Participate in occasional on-call coverage, keeping your phone nearby to be engaged first when an incident occurs outside of standard business hours.
Build rapport quickly with incident participants and partner effectively with application teams, executives, and other cybersecurity functions.