Entry Level Criminal Justice Technician

Intervention • Golden, CO

2d • Onsite

About The Position

Intervention, Inc. is a Colorado nonprofit providing services across the state’s criminal justice system, including sobriety monitoring, electronic monitoring, probation supervision, and community corrections. The Sobriety Services Technician is an entry-level role that provides drug and alcohol sobriety monitoring for court-ordered offenders and other clients. No previous experience is required. The position is based in Golden, Colorado, with hours of Monday through Friday, 8 a.m. to 5 p.m. The listed pay is $17.36 per hour.

The role includes client check-in and specimen collection support, monitoring urine, breathalyzer, and oral-swab tests, maintaining accurate documentation and chain-of-custody records, processing payments, and assisting with testing results. Technicians are expected to maintain confidentiality, communicate professionally, respond calmly to stressful situations, attend training and staff meetings, and help maintain the office. The role may require coverage outside the regular schedule and driving a personal vehicle to courts, jails, or other sites, including in adverse weather. Because the job requires direct observation of females submitting urinalysis specimens, the employer identifies being female as a bona fide occupational qualification and will consider only female applicants.

Requirements

• High school diploma or GED, or one year of customer service experience and/or training.
• Exceptional organizational and customer service skills.
• Basic computer skills, including entering data, generating reports, and creating communications using software programs and databases.
• Effective verbal and written communication skills.
• Ability to remain calm in stressful situations.
• Knowledge of the cultural and socioeconomic characteristics of the client population and appropriate techniques and practices for working with that population.
• Ability to work effectively as a team member and independently with company staff, stakeholders, and a diverse client base.
• Must pass a background check and be able to access state criminal databases.
• Must be female, as the employer identifies this as a bona fide occupational qualification for direct observation of female urinalysis testing.

Responsibilities

• Support and adhere to Intervention, Inc.’s mission, values, Code of Conduct, policies, procedures, applicable laws, and contractual obligations.
• Treat all persons with dignity and respect and maintain confidentiality of client and company information.
• Sign clients in for testing and escort them to and from the collection area.
• Visually monitor same-sex clients during urinalysis testing and monitor urine-screen, breathalyzer, and oral-swab testing.
• Follow policies and protocols for collecting test samples.
• Complete documentation and chain-of-custody paperwork accurately and promptly.
• Accept testing fees, provide receipts, and secure payments in the office safe.
• Assist with processing and reporting testing results.
• Prepare clear, complete incident reports before the end of the shift and file paperwork accurately and promptly.
• Communicate and interact professionally with referral sources, staff, and clients.
• Attend scheduled staff meetings and required trainings, and apply acquired skills and knowledge.
• Take appropriate action to prevent or diffuse potentially disruptive situations and respond quickly, effectively, and calmly to emergencies and other high-stress situations.
• Maintain cleanliness and professionalism in public and non-public office areas.
• Provide coverage outside the regular schedule as needed.
• Drive a personal car to courts, jails, and other sites as required, including in adverse weather.
• Maintain regular and predictable attendance.

Benefits

• Medical, dental, and vision insurance.
• 401(k) retirement program with generous company match and immediate vesting.
• Paid holidays, vacation, and sick time.
• Shift differential for overnight and weekend hours.
• Employee training and career-growth opportunities.
• Employer qualification under the Public Service Loan Forgiveness (PSLF) program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED