Snow Tubing Supervisor

Mohawk Mountain Ski Area•Cornwall, CT

22h•Onsite

About The Position

Mohawk Mountain is recruiting a Snow Tubing Operations Supervisor to run the day-to-day operations of its Snow Tubing department. The supervisor is present during all operating hours and remains until guests have left the area. The role sets a professional, welcoming standard for customer service through training and leading by example. The supervisor oversees staffing, daily setup and shutdown, guest flow, cleanliness, session schedules, communication with Mountain Operations, and departmental records. They also educate and assist customers, address concerns, and may help promote, schedule, and facilitate Snow Tubing groups or perform other necessary tasks.

Requirements

At least 18 years of age.
Management and customer service experience.
Able to stand, walk, and work outside on snow in winter conditions for extended periods.
Possess suitable clothing, boots, and gear for winter and adverse or variable weather.
Able to shovel or move snow, carry tubes, move mats, and assist customers when necessary.
Available to work Thursdays through Sundays, including Friday and Saturday evenings, plus additional holiday periods, from November through late March.
Adaptable to flexible schedules.
Reliable transportation in all weather conditions.
Enthusiastic and friendly, with the ability to interact with staff and resort guests of all ages.
English language competency in reading, writing, and speaking.
Computer skills and ability to learn and use proprietary software and systems.

Nice To Haves

Other language skills.
Prior involvement with winter recreation.

Responsibilities

Provide a consistent and pleasant customer experience, including instructing customers, resolving problems, and addressing concerns.
Help hire, train, and develop Snow Tubing staff in a secure, civil, and energized work environment.
Schedule and manage employees according to operating conditions and guest visits.
Oversee daily or as-needed setup of the tubing site, including boundaries, markings, signage, access points, customer service infrastructure, and amenities.
Oversee end-of-day shutdown protocols and ensure departmental equipment and supplies are secured and removed from public use.
Maintain orderly traffic within the tubing area and adhere to schedules and session timing.
Meet or exceed customer expectations and company cleanliness standards.
Educate, advise, and assist tubing customers, including with regard to warmth, well-being, and having an enjoyable experience.
Understand Mohawk Mountain standards, policies, and practices; communicate them effectively to customers and employees and take corrective measures as appropriate.
Communicate daily or as needed with Mountain Operations about conditions or occurrences affecting the tubing department.
Use proper radio and communications protocols.
Maintain routine communication with the Mountain Operations Manager and pass along information efficiently and accurately.
Maintain departmental logbooks, reports, and protocols.
Assist with general customer service, including answering questions, providing information, and problem-solving.
Promote, schedule, and facilitate Snow Tubing groups.
Perform other responsibilities or tasks deemed necessary.