Snow Sports School Front Desk Associate
CASCADE MOUNTAIN MANAGEMENT CORP•Portage, WI
•Onsite
About The Position
We are seeking a personable and dynamic Front Desk Associate to join our Snow Sports School team. The ideal candidate will have excellent communication skills, the ability to handle stress, and have a friendly demeanor. This role involves managing the front desk operations such as: answering questions in person and via the phone, efficiently using of POS system, knowledge of not only Snow Sports School but all of Cascade to give the guest the best experience we can.
Requirements
- Excellent interpersonal and communication skills
- Friendly and outgoing personality.
- Ability to handle stressful situations with composure and professionalism
- Strong organizational skills and attention to detail
- Ability to work in a fast-paced environment and multitask effectively
- This position requires standing for extended periods
- must be able to work in a cold environment and adapt to varying weather conditions
- Availability to work weekends, holidays and peak seasons is essential
- Minimum age requirement is 16.
- Uniform and dress code required.
Nice To Haves
- Cashier and phone experience preferred but not required.
- Some experience with Microsoft Excel preferred.
Responsibilities
- Greet and welcome guests with a friendly and professional attitude
- Provide in person and over the phone customer service
- Manage front desk operations including running POS and collecting payment from guests
- Knowledgeably be able to sell tickets, rentals, lessons and any other products sold at the front desk
- Ability to answer questions and provide information about Snow Sports School, lesson types, and lesson schedules
- Assign and schedule lessons for guests ensuring that all details are accurately recorded and communicated
- Facilitate lesson check-ins and ensure that each group is paired with the correct instructor
- Handle stressful situations calmly and efficiently, maintaining a positive experience for guests
- Some data entry work required
- Ensure Snow Sports School remains clean, organized and well maintained
- Assist in other administrative tasks as needed to support the smooth operation of Snow Sport School
- May be crossed trained to help with other departments.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
