SNAP® Site Supervisor (300085)

Lutheran Services Florida • Miami, FL

8h • Hybrid

About The Position

LSF is looking for a talented SNAP® Site Supervisor who wants to make an impact in the lives of others. The SNAP® Site Supervisor is responsible for the administration, supervision, implementation, and operational oversight of the SNAP® Boys and Girls Program, including staff leadership, program fidelity, contract compliance, stakeholder collaboration, and program performance monitoring. Ensures effective delivery of services through supervision of staff, quality assurance activities, and adherence to agency, contractual, and evidence-based program requirements.

Requirements

• Bachelor’s degree in Social Work or relevant human service degree required
• Minimum of five (5) years of progressively responsible experience in behavioral health, juvenile justice, social services, or related human services programs, including program administration, staff supervision, or operational oversight experience.
• Excellent communications skills (verbal and written) are essential.
• A solid knowledge of the rules of grammar and punctuation are required.
• Proficiency in Microsoft Office applications and electronic data management systems required.
• Must have knowledge of methods of compiling.
• Must have knowledge of problem solving techniques.
• Must display professionalism in the day-to-day operations of the office, which includes response to feedback, direction, suggestions, accepting responsibility, working as a team player, volunteering when needed, reporting whereabouts, promoting a cohesive working environment.
• Must also display professionalism in communications and on-going working relationship with outside agencies and organizations.
• Ability to work nontraditional business hours including evenings when Groups are scheduled.
• Must demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs.
• Adherence to Florida Law including but not limited to statute FS 744.
• Professionalism in all LSF matters.

Nice To Haves

• Master’s degree is preferred.

Responsibilities

• Directly supervises assigned staff and exercises authority or substantial influence regarding hiring, performance evaluation, disciplinary action, promotion, and termination decisions.
• Provides leadership, direction, and performance management for assigned program staff.
• Exercises independent judgment in program operations, staffing coordination, service delivery oversight, and problem resolution.
• Monitors program outcomes and implements operational improvements to ensure program effectiveness and compliance.
• Administers budget monitoring, resource allocation, and utilization of program resources.
• Develops and implements operational procedures consistent with agency and contractual requirements.
• Represents the program in community partnerships, interagency coordination, and external stakeholder meetings.
• Develops and ensures the implementation of an annual SNAP® work plan; participates in long-term planning.
• Maintains regular communication with designated Florida Network Staff for program consultation and fidelity adherence monitoring for the SNAP® program.
• Completes SNAP® Facilitator Training and all other required trainings.
• Oversees delivery and fidelity of SNAP® group services and provides coaching, supervision, and quality assurance support to program staff.
• Responsible for coordinating with schools in order to be able to deliver the SNAP® in Schools curriculum in 13-week cycles.
• Ensures that team pre and de-briefing meetings occur for each group session with all SNAP® Team member facilitation groups.
• Responsible for the day-to-day operation of the SNAP® BOYS and GIRLS and ensures the day-to-day operation of Program.
• Oversees timely and accurate program documentation, data reporting, and compliance with agency and contractual reporting requirements.
• Ensures quality assurance and compliance standards for client documentation and case records.
• Ensures through the supervision of the staff responsible for volunteer coordination the selection, supervision and evaluation of volunteers.
• Liaises with relevant community agencies and maintains ongoing contact with Law Enforcement Agencies, Child Welfare Agencies, School Boards and other relevant stakeholders.
• Submits monthly invoice documents as required; monitors professional quality and maintenance of record keeping consistent with regulations and agency policies.
• Performs other duties as needed and/or assigned.
• Maintain an accurate account of activities in the client logs and case notes for each ward.
• Must work well independently, as well as get along well with all other staff and outside contacts.
• Accurate, complete and timely submission of all required court reports required under FS 744.

Benefits

• Medical, Dental and Vision
• Telehealth (24/7 online access to Doctors)
• Employee Assistance Program (EAP)
• Employer paid life insurance (1X salary)
• 13 paid holidays + 1 floating holiday
• Generous PTO policy (starting at 16 working days a year)
• 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level