SNAP Program Manager

Latin American Association Inc•Atlanta, GA

21h•Onsite

About The Position

The SNAP Program Manager is responsible for the overall management, implementation, and performance of the LAA’s Supplemental Nutrition Assistance Program (SNAP) outreach and enrollment services. This position oversees program operations, staff performance, grant deliverables, service outcomes, reporting, and compliance to ensure established program goals and benchmarks are achieved. The SNAP Program Manager works closely with federal, state, and local stakeholders, the Georgia Division of Family & Children Services (DFCS), community partners, and internal LAA teams to identify service gaps, strengthen access to SNAP benefits, and improve services for Latino and immigrant communities. Approximately 45% of this position’s time is dedicated to direct client services in support of overall program objectives.

Requirements

Fluency in English and Spanish required.
Bachelor’s degree in Social Work, Human Services, Public Administration, Nonprofit Management, or a related field required.
Previous supervisory or people-management experience required.
Proficiency in Microsoft Office, including Word, Excel, and PowerPoint, and the ability to learn relevant data and case-management systems.

Nice To Haves

Experience in benefits enrollment, human services, case management, community-based programs, or related nonprofit services preferred.
Strong program management, organizational, and problem-solving skills with the ability to manage multiple priorities and performance goals.
Excellent written, verbal, presentation, interpersonal, and relationship-building skills.
Ability to work effectively with government agencies, community partners, staff, clients, and individuals from diverse cultural and socioeconomic backgrounds.
Strong attention to detail and ability to maintain accurate program, grant, and client documentation.

Responsibilities

Manage day-to-day SNAP program operations in accordance with organizational goals, grant requirements, and established performance benchmarks.
Monitor program performance, service delivery, grant deliverables, and key performance indicators (KPIs), identifying opportunities for continuous improvement.
Supervise assigned program staff, including providing ongoing guidance, coaching, training, performance management, and evaluations.
Participate in the recruitment, hiring, onboarding, and training of SNAP program staff.
Ensure accurate and timely program documentation, data collection, and weekly, monthly, and grant-required reporting.
Ensure program activities comply with organizational policies and applicable grant, federal, and state requirements.
Develop and maintain relationships with DFCS, community organizations, service providers, and other federal, state, and local stakeholders.
Participate in statewide community partner meetings, SNAP workgroups, and other relevant committees.
Represent the LAA at community meetings, outreach events, presentations, and public-speaking engagements.
Educate community members and partners about SNAP, including eligibility, common misconceptions, disparities, and Limited English Proficiency (LEP) barriers affecting Latino and immigrant communities.
Identify service gaps and collaborate with partners to strengthen access to benefits and supportive resources.
Provide one-on-one bilingual pre-screenings to determine potential SNAP eligibility and assist individuals with enrollment through the web-based Georgia Gateway system.
Provide enrollment assistance both remotely and in person at designated LAA and community locations.
Connect clients with appropriate LAA programs and community resources, including emergency assistance, food and clothing resources, employment services, immigration legal services, health care, mental health services, civil legal assistance, and other supportive services.
Conduct required client follow-up, including 60-day follow-up to confirm receipt of SNAP benefits and identify additional support needs.
Maintain accurate case files, client records, enrollment documentation, and data in designated Family Stabilization & Well-Being systems.
Maintain client confidentiality and comply with all organizational, departmental, and program policies and procedures.
Collaborate across LAA departments to coordinate services and strengthen client outcomes.
Attend required organizational, departmental, partner, and community meetings.
Perform other duties as assigned in support of the Family Stabilization & Well-Being Department and the LAA’s mission.