Neighbor Services Outreach Coordinator

Second Harvest Heartland•Brooklyn Park, MN

2d•$23•Onsite

About The Position

Support Neighbor Services SNAP Outreach team with materials, mail tasks, and as direct neighbor advisor. Provide general administrative support to the broader Neighbor Services team on an as-needed basis.

Requirements

High School Diploma or GED equivalent.
Demonstrated exceptional customer service skills to create a welcoming and inclusive environment where everyone is welcomed and valued.
Ability to work with flexibility, efficiency and enthusiasm, both individually and as part of a team.
Demonstrated ability to plan, manage and follow through on multiple daily tasks and projects.
Demonstrated familiarity with Microsoft Office, Office 365 and the ability to learn other computer software programs.
Complete and stay current on all trainings (IT, Security, DHS, Civil Rights, team-specific, etc.)
Comply with federal, state, and local security requirements ensuring adherence to requirements, and advising management on needed actions.
May be required to attend and/or transport equipment and materials to outreach events throughout our service area, including in greater MN. Must have access to reliable transportation potentially with little to no advance planning. This could include a valid MN driver’s license, legally mandated insurance, and a good driving record.
Occasional travel in Minnesota will be required.

Nice To Haves

1+ years of administrative or program coordination experience.
Ability to speak multiple languages (Spanish, Somali, Hmong, Spanish, Russian, Vietnamese, Oromo, Karen, etc.) to better serve our diverse client base.

Responsibilities

Maintain and replenish all outreach materials (e.g., printed items, promotional items, tents, and other display materials)
Execute process to bundle and distribute outreach materials for 200+ events each year
Ensure daily mail incoming and outgoing postal mail related to SNAP is processed
Serve as the in-office point of contact for the Neighbor Services department questions, ensure Second Harvest Heartland team members, volunteers, interns, and neighbors are connected to appropriate team members.
Provide direct application and referral assistance to Neighbors through various channels (in person, phone, text, email, etc.) and at outreach sites or events in the community.
Stay current on the Supplemental Nutrition Assistance Program (SNAP) and Commodity Supplemental Food Program - Nutritional Assistance Program for Seniors (CSFP/NAPS) to be able to assist neighbors with applications.
Lead training and onboarding for staff, interns, and volunteers as it relates to office tasks.
General administrative Neighbor Services department e.g., printing, mailing, material ordering.
Flex to support FOODRx team as a backup on an as-needed basis.
Other duties as assigned.