Outreach Coordinator

United Way of San Antonio & Bexar County•San Antonio, TX

About The Position

The UWSA Outreach Coordinator is responsible for coordinating and implementing military-focused outreach strategies that support recruitment, engagement, and retention of military-connected families. This position supports 2-1-1, MISSION UNITED, Strong Families Strong Forces (SFSF), and Military Dual Generation (Mil2Gen) programs by providing information and referral services, coordinating Parent Advisory Council (PAC) activities, and collaborating with staff and community partners to ensure families have access to resources that strengthen protective factors and support grant outcomes. The ideal candidate for this role is self-directed, holds a current DoD ID card and has lived experience as part of a military family, providing valuable insight into the unique strengths and challenges faced by military-connected households. They possess strong relationship-building and communication skills, particularly in engaging with military leadership and community partners. The candidate must be adaptable and willing to work flexible hours, including evenings or weekends, to accommodate family schedules or to participate in occasional outreach events that support program visibility and engagement. UWSA successfully manages multiple state grants, which provides program funding including pay and benefits for team members involved in servicing those grants. This position is grant funded, thus continued employment is contingent upon awarded grant funding. UWSA applies for Grants that align with the community impact work it facilitates and provides. Grants are awarded for a fixed duration (typically 3 to 5 years) but are generally renewable.

Requirements

DoD ID card holder
High school diploma or GED and 4 years of community related work experience; or a bachelor’s degree from an accredited college or university.
Minimum of two (2) years of experience in community outreach, family engagement, case coordination, or military-connected services.
Experience networking and communicating with military personnel and leadership.
Strong knowledge of military culture, family systems, and community-based resources.
Excellent communication, facilitation, and relationship-building skills.
Ability to manage multiple priorities, events, and partnerships in a fast-paced environment.
Proficiency in Microsoft Office and data tracking systems; experience with social media outreach preferred.
Professional demeanor, confident and goal oriented.
Self-motivated and creative.
Strong organizational skills
Ability to manage multiple deadlines and priorities and problem-solve issues as they arise.
Demonstrated independent decision-making and problem-solving ability.
Attention to detail in a multitasking environment.

Nice To Haves

Knowledge of Results-Based Accountability™

Responsibilities

Lead aggressive outreach efforts to recruit, engage, and retain military-connected families with children ages 0–17 residing in Bexar or Guadalupe County.
Develop, implement, and monitor a comprehensive outreach plan that supports recruitment, retention, and visibility across 2-1-1, MISSION UNITED, SFSF, and Mil2Gen programs.
Provide information, referral, and follow-up services, assessing family needs and coordinating access to community and United Way resources.
Support SFSF and Mil2Gen programming, including intake support, enrollment assistance, and connection to family engagement opportunities.
Organize, facilitate, and document Parent Advisory Council (PAC) meetings, parent focus groups, and parent-led engagement activities.
Represent UWSA at community meetings, providing presentations at schools, churches, neighborhood associations, military installations, and community events.
Support the coordination of family engagement events and military and veteran family appreciation events.
Manage outreach materials inventory, including design, purchasing, tracking, and distribution of outreach, training, and educational materials.
Expert knowledge of United Way and partner initiatives (e.g., 2-1-1, MISSION UNITED, SFSF, Mil2Gen, HOPES III, MIECHV, ReadyKidSA) to promote through tabling, presentations, and social media sharing.
Build and maintain strong relationships with military installations, service organizations, and United Way–funded agencies to enhance collaboration.
Assist Grant Directors with grant compliance, documentation, and reporting requirements related to outreach and engagement activities.