Snack Bar Attendant-Gilley's

Gilley's•Park City, KS

67d•Onsite

About The Position

Provide internal and external guest service while preparing all food and drink orders in a quick and timely manner; completes payment transactions efficiently and accurately when working in assigned outlets.

Requirements

Must be at least 18 years of age or older and have the ability to obtain and retain KRGC Gaming License.
Knowledge of kitchen sanitation, operations, and maintenance of kitchen equipment
Basic knowledge of food preparation techniques
Professional appearance as outlined in the Gilley’s Team Member Handbook
Must be able to work both independently and as a member of a team
Available to work required schedule which may include nights, weekends, holidays, and overtime as needed
Must be able to respond to visual and audible cues
Must be able to read, write, speak and understand English
Must be able to bend, reach, kneel and grip items
Must be able to lift items weighing up to 50 pounds
Must be able to walk and stand for long periods of time (8-12 hours)
Have a sense of urgency and keep up with fast paced business practices
Operate in mentally and physically stressful situations
Must be able to tolerate areas with secondary smoke, high noise levels, bright lights, and dust

Nice To Haves

One year of direct customer contact experience, preferred
Previous money handling experience preferred
Display professionalism; excellent verbal and written communication skills

Responsibilities

Responsible for fast and clean servicing of all menu items to the guests and ensures each order sent out is uniform and consistent
Controls food production to include proper cooking methods, cooking time and temperature and ensures sanitation, handling and storage of prepared food and leftovers
Greets and completes payment transactions for guest orders while working in assigned outlets on a POS (point of sale) system, accepts payment and (when applicable) accurately gives change back to guest
Delivers food items to guests
Adequately prepares for known peak business levels and effectively maintains a high level of guest service
Prepares all food items from standardized recipes when working in assigned outlets
If 21, performs the duties of a Bartender or Barback as needed
Performs the duties of a Beverage Server, Food Server, or Cashier/Host as needed
Performs all the duties of a Server Assistant, Food Expediter, Steward or Cook in the outlets as needed
Must be able to deal with high volume customer interactions and be consistently outgoing, upbeat and cheerful
Builds guest relations throughout every shift by talking with customers and making them feel welcome, comfortable and inviting them back
Observes all activity within assigned area offering assistance to all guests
Observes activity and reports anything that is out of the ordinary
Capable of handling routine customer complaints and incidents and exhibits the appropriate discretion to identify situations that require the attention of management personnel; effort is given to resolve all situations in a manner that maintains positive guest relationships
Ensures all guests are kept in play by providing friendly and helpful service at all interactions
Utilizes open body language, politely speaks with and assists guests as needed
Assists in maintaining a spotless facility by disposing of any cups, glasses or bottles left by guests
Maintains monetary and paperwork accuracy and efficiency within department/property standards
Adheres to regulatory, departmental, and company policies in an ethical manner and encourages others to do the same
Empowered to resolve guest disputes quickly and efficiently up to a pre-determined amount. Otherwise, ensuring a manager is notified immediately to resolve the situation.
Crosstrain in other F&B areas
Other duties as assigned