SMRS Operations Coordinator

State of North Carolina

3d

About The Position

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence. The Lead Business Office Coordinator provides oversight and coordination of business office functions related to budget, accounts payable, contracts, procurement, purchasing, and vendor management. This role leads the development and management of scopes of work, coordinates contract drafting and renewals, oversees procurement submissions, and serves as the primary point of contact for vendors. The position also provides functional leadership to business office operations, ensuring timelines, compliance, and internal processes are managed effectively in support of organizational and programmatic goals. This position will also support any Healthcare Preparedness Program activity as requested, to include participation in State Medical Response System (SMRS) information sharing activities, performance of duties at the State Emergency Operations Center (SEOC), Emergency Support Function 8 (ESF-8): Health and Medical Support Cell, and/or deployment with the State Emergency Response Team (SERT) when directed. This may require some night and weekend work as well as in-state and out-of-state travel.

Requirements

• INTERNAL POSTING: ONLY PERMANENT FULL-TIME, PERMANENT PART-TIME, PROBATIONARY, TRAINEE , TERMPORARY OR TIME-LIMITED DHHS EMPLOYEES OR LAYOFF CANDIDATES WITH THE STATE OF NORTH CAROLINA ELIGIBLE FOR RIF PIORITY REEMPLOYMENT CONSIDERATION AS DESCRIBED BY GENERAL STATUTE (GS) 126 MAY APPLY.
• Bachelor’s degree from an appropriately accredited institution and three years of experience in personnel, budgeting, research or administrative management; or an equivalent combination of education and experience.

Nice To Haves

• Ability to track and manage contract timelines and deliverables by maintaining accurate records, monitoring renewal dates, identifying risks, and taking proactive action to prevent service gaps or compliance issues.
• Skill in communication and coordination by serving as the primary point of contact, clarifying expectations, resolving issues, monitoring performance, and maintaining productive working relationships.
• Skill in preparing clear, accurate, and timely financial reports for leadership and stakeholders.
• Skill in business office operations management by prioritizing requests, coordinating workloads, guiding staff and program teams, and ensuring consistent application of business office procedures.
• Ability to work collaboratively with program, contracts, and finance staff to resolve fiscal issues.

Responsibilities

• Contract Development & Management
• Procurement & Purchasing Oversight
• Vendor Communications & Coordination
• Business Office Management

Benefits

• Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).
• Employees also receive paid vacation, sick, and community service leave.
• In addition, paid parental leave is available to eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees