SMB Customer Success Manager
About The Position
Riverside is an AI-powered platform that helps content creators, podcasters, marketeers, and more at major brands like Netflix, Disney, Google, and Microsoft to create high-quality content with ease. Riverside’s technology streamlines the entire content creation process, turning ideas into professional-grade content with the highest production standards, without requiring expensive equipment or external services. The secret? AI-driven tools that replace traditional production roles like editing, directing, and design, automating the entire process at the click of a button. About the Customer Success Team Our Customer Success team is dedicated to helping our customers maximize the value of our platform. We build strong relationships, provide strategic guidance, and ensure a seamless experience from onboarding to renewal. Acting as trusted advisors, we proactively address challenges, drive adoption, and identify opportunities for growth. If you're passionate about delivering exceptional customer experiences and thrive in a dynamic, relationship-focused role, this is the team for you.
Requirements
- At least 1 year of experience in customer success/customer support in a SaaS environment.
- Experience managing a high velocity of accounts.
- Desire to work remotely in a fast-paced startup environment.
- Passion to apply your tech-savviness to learn Riverside’s product functionality.
- An ability to excel in achieving KPIs and targets.
- Strong verbal and written communication skills in English.
- Strong analytical and problem-solving skills.
- Ability to prioritize, organize, and execute multiple tasks with deadlines.
Responsibilities
- Manage a portfolio of SMB customers, acting as a strategic partner and trusted advisor to help them unlock the full value of Riverside.
- Drive adoption, enable success at scale, and ensure long-term retention and growth.
- Lead regular business reviews.
- Guide high-impact conversations.
- Identify opportunities for renewals and expansion.
- Act as the voice of the customer and collaborate cross-functionally with Product and Marketing to influence roadmap priorities and share best practices.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
