SMB Client Account Manager (Future Opportunity)
About The Position
At Alaska Communications, we’re committed to putting our team first, always being customer focused, having a can-do attitude, owning our results and always acting with integrity. This is what we hire for and what our team members exhibit each day. Want to make an impact with us? We are unable to support remote international applicants or routinely sponsor work visas. The compensation range for this job is: $60,123.00 - $75,793.00 We are unable to support remote international applicants or routinely sponsor work visas. This is a Future Opportunity This is an ongoing posting. Applications will be actively reviewed for current and future openings and filled as vacancies become available. Please note while you may not be contacted immediately, we welcome your interest and look forward to connecting as openings arise. POSITION SUMMARY The Client Account Manager level I or II work as part of our Small-Medium Business (SMB) Sales team to retain and grow our existing customer base. Act as a business partner to existing customers with an emphasis on driving increased sales and revenue by demonstrating the value of our products and services. Introduce ACS end-to-end technology solutions to enable customers to solve their current and future business needs. These positions require a strong emphasis on outside sales prospecting and customer visits.
Requirements
- Associate degree or Bachelor’s degree in business administration, marketing, information technology or other closely related fields. Alternate education and training may be substituted for the degree requirement on a year for year basis.
- Two (2) years of experience in a quota carrying sales environment to include selling products/services to small and medium business customers. Alternate experience and education may be substituted for the requirement on a year for year basis.
- Demonstrated proficiency working with the Microsoft Office suite, to include Word, Excel, PowerPoint, and Outlook.
- Valid driver’s license is required.
Nice To Haves
- One (1) year of telecommunications or information technology experience.
Responsibilities
- Meets or exceeds sales goals by assessing current customer needs, strategically identifying Alaska Communications solutions, and closing sales.
- Conducts face-to-face visits with customers to develop relationships and expand revenue sources.
- This position is expected to spend at least 60% of their work week off-site with customers in face-to-face meetings, and prospecting for new customer acquisition.
- Performs account reviews with customers to ensure contracts and account information are up to date and accurate while prospecting for additional sales opportunities.
- Prepares sales documentation, activity reports and forecasts, as required.
- Receives and works sales leads from customer call center and website through to their closing.
- Maintains an ongoing relationship with accounts to ensure positive customer experiences and maximize sales opportunities.
- Develops and maintains collaborative relationships with internal stakeholders.
- Takes initiative to improve processes that will enhance customer satisfaction and/or increase company profitably.
- Performs other duties as assigned and completes projects not specified in this job description.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
