SMB Account Specialist, EDU

Flywire•Boston, MA

2d•$50,000 - $60,000•Hybrid

About The Position

Flywire is looking for a motivated and hardworking Account Manager to help with the delivery and execution of our solution to Small-to-Medium (SMB) partner institutions. This individual will execute scalable, efficient strategies to continuously improve and expand our client engagement to retain & maximise the value of these partnerships. The SMB Account Manager (AM) utilizes data to understand, at scale, client profiles, needs & goals. They use this knowledge to ensure Flywire products and services are helping the client be successful. The AM executes scalable, efficient strategies designed to increase Flywire’s effectiveness on campus while providing accurate and timely issue resolution. They effectively communicate with client stakeholders through a mixture of data-led, targeted campaigns as well as direct engagement, in keeping with the long-tail strategy. AMs have a thorough understanding of Flywire products and services. Because AMs come to know their regional market & EDU sub-industries so well, they are able to identify additional ways that Flywire can serve certain account(s). In partnership with the Sales team, they ensure the client understands the further success that can be achieved with the appropriate, additional Flywire products and services. In doing so, the SMB Account Manager will protect and grow existing accounts by executing a scalable account management strategy, utilize data to systematically identify new revenue opportunities through existing products, and collaborate with Sales to close new product opportunities which further unlock an account’s potential. Additional duties include supporting the execution of new client onboardings & new product deployments, working collaboratively with Client Operations to resolve operational challenges, representing Flywire in webinars and in-person events as needed, being an active contributor to the development of the team by providing ‘on the ground’ insight, supporting the onboarding of new team members, and contract renewals.

Requirements

Bachelor’s Degree in Business, Communications, or Marketing
2+ years of experience managing client/customer relationships, success and/or support
CEFR minimum level of C1 in English
Excellent written and verbal communication skills
Emotional intelligence and change management skills
Be an engaging, personable & confident presenter
Strong attention to detail, time management and organisational skills
Excellent interpersonal, analytical and planning skills
Problem solving and project management skills
Be accountable, proactive & persistent. Always

Nice To Haves

Experience in sales/account management in Higher Education Industry is preferred
Salesforce experience is a plus

Responsibilities

Protect and grow existing accounts by executing a scalable account management strategy
Utilise data to systematically identify new revenue opportunities through existing products
Collaborate with Sales to close new product opportunities which further unlock an account’s potential
Support the execution of new client onboardings & new product deployments
Work collaboratively with Client Operations to resolve operational challenges
Represent Flywire in webinars and in-person events as needed
Be an active contributor to the development of the team, providing ‘on the ground’ insight
Supporting the onboarding of new team members
Contract renewals